Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
I have used your service for 16 years…
I have used your service for 16 years and you never disappoint
Insurer: Nationwide
By: Terri Krake
Great service and hassle free!
Great service and hassle free!
Insurer: Fetch
By: Allison Jackson
Trupanion is very easy to work with
Trupanion is very easy to work with, claims are processed quickly and in an emergency they are always there for you.
Insurer: Trupanion
By: Sammie
Great service Rapid response. The customer service is definitely a 10
My experience with Pumpkin has been extraordinary. The customer service is exceptional. Their rapid response on payments is unbelievable. I would recommend this insurance to all my friends and relatives.
Insurer: Pumpkin
By: Carmen
Ken is the bomb 😁
Ken was terrific! He was very informative, answered my questions, and then addressed features and benefits of the plans; Ken made it SO easy 🐩
Insurer: Nationwide
By: Meschelle Sahli Dolak
Kevin was courteous
Kevin was courteous, knowledgeable and helpful.
Insurer: Nationwide
By: customer
quick response
quick response, intelligent customer service
Insurer: Trupanion
By: Ann
From start to finish
From the top, having this partnership with Delta airlines is very much appreciated. The process to get a quote online was very helpful giving me visuals of what to expect. The wait time for a representative took no time at all. The representative Mrs. Christy was the best. She was very informative gave me the best option available, very personable and understanding. The coverage and rate was the final piece to put everything into place. This whole process made me feel I was doing the right thing with helping my pet be insured with this company, after coming from another company with rates sky high and small underlying loop holes. I wish I started here first but I’m grateful to be here now. This process was so uplifting that I may start looking into the process of getting a cat for my daughter and I will have a peace of mind with the security of her health with this company. Thank you so much for everything!!!!
Insurer: Nationwide
By: Iyona H.
Very unhappy customer after 7 years
We have had Pets Best for 7 years. It used to be a wonderful company, you could easily talk to customer service that was here in the US. About almost a year ago, this changed drastically. I used to recommend friends and family to Pets Best, but have stopped, and all that I have recommended have since dropped their policies. Rates continue to nearly double from year to year, which I understand as our dog is aging. What I cannot understand is the complete reversal of paying claims and customer service. First, it is impossible to get in touch with customer service. If you are ever able to contact them, I suspect customer service has been outsourced overseas to people who are difficult to understand, nor do they understand any issue you are trying to explain. Second, the EXACT same claims that I have submitted and gotten reimbursement for 6+ years are now being denied, with multiple unique reasons given for the denials. On one claim, I am on my fourth or fifth different reason for denial. The website to submit claims is often down - weeks at a time. I have requested a supervisor to call me if claim is again denied, to no avail.
Insurer: Pets Best
By: Jean