Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The function of pets best insurance is…
The function of pets best insurance is what makes it great. They make submitting claims easy. It's a customer friendly experience.
Insurer: Pets Best
By: Vernon Davis
I spoke to Alix and Rob and both were…
I spoke to Alix and Rob and both were extremely helpful
Insurer: Nationwide
By: customer
Agent answered all my questions and was…
Agent answered all my questions and was simple to understand
Insurer: Fetch
By: customerjim
Josh was great
Josh was great! He was very polite. He was able to provide the answers that I needed. Kudos to you Josh!
Insurer: Fetch Canada
By: Ma Cristina Lovina
Excellent of the customer service
Excellent of the customer service
Insurer: MetLife
By: KK
My experience has been not positive
My experience has been not positive, I made a claim in December and I have no response yet. I’m about to make another claim but this is not trustworthy anymore
Insurer: Pets Best
By: Romynna Jimenez
Smooth Reimbursement Process
Great experience! Atlas had an ear infection and the claim process was super easy. I submitted the invoice and got reimbursed quickly, which really helped take some of the financial stress out of dog ownership. Highly recommend!
Insurer: MetLife
By: lp
Courteous and Professional
People we talked with on the phone were very helpful, professional, and courteous. Claims were handled in a timely manner.
Insurer: MetLife
By: Patricia Mathews
the representative was very helpful
the representative was very helpful
Insurer: MetLife
By: customer
The employee that I called during the…
The employee that I called during the registration was so helpful and cooperative and remained with me on line the whole process step by step. They were so great
Insurer: Sonnet
By: Alaa Nasser