Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Quick response on all our pet bills
Quick response on all our pet bills
Insurer: Spot
By: Layne Anderson
Quick claims handling.
Spot process claims quickly and fairly.
Insurer: Spot
By: Joseph Lapano
It is very easy to submit a claim
We have had this pet insurance for 10 years now and have used it over that time. Our dog has needed 2 surgeries over that time. I request his medical records and invoice, submit them online and they are reviewed and paid in a few days. I really appreciate how quick they are processed.
Insurer: Healthy Paws
By: Jamie
Healthy Paws has always responded…
Healthy Paws has always responded promptly and is always fair. My boy just had surgery & I was reimbursed in a few days. I have had them for 10 years and so relieved that we have coverage.
Insurer: Healthy Paws
By: Sally Pappa
Melody is a great representative
The representative i worked with Melody at ext 6293 was very friendly and knowledgable and she made sure that she explained all options for adding my new rescue to my policy.
Insurer: Nationwide
By: Carolyn Gill
This company does what it says it will and it does it with very nice people helping you
The people I interacted with over the phone. Every one of them was helpful, courteous knowledgeable. I learned the ease of submitting a claim. Prompt return of my money. It was hard to figure out which animal insurance I should get there are so many and I saw good reviews of pumpkin, and my vet recommended them. I can see why I’m very happy with them.
Insurer: Pumpkin
By: customer
Clinton…
Clinton couldn’t have been nicer and helped to explain all the benefits
Insurer: Nationwide
By: Craig E McLaughlin
The trupanion people really care about your pets wellbeing.
Very friendly service when your dog and best companion is sick, it makes a world of difference, and a Very positive attitude helps!
Insurer: Trupanion
By: Edward P.
Came through for us
Came through for us! Easy claim experience.
Insurer: Spot
By: Mirela Carbone
Great to work with
Responsive, friendly, and easy to work with.
Insurer: Pets Best
By: Kimberly Morley