Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I submitted my dog’s required…
I submitted my dog’s required veterinary exam records on December 13 as part of the policy review process. Since then, I have received no meaningful response or follow-up. The only communication I’ve gotten has been automated emails stating that my submission was “received” or “viewed,” but there has been no actual update, timeline, or human response for weeks. For an insurance service—especially one involving pets’ health—this lack of communication and transparency is extremely disappointing. If additional documents or time are needed, that should be clearly communicated. I hope the company can improve its review process and customer communication, as this experience has significantly affected my confidence in the service.
Insurer: Nationwide
By: customer
Another policy with Nationwide
I already have one dog insured by Nationwide so I didn't need to shop. I just called and had my new dog a put on a policy with Nationwide. So far the company has answered my question and paid my claims.
Insurer: Nationwide
By: Carol R.
Protect your pet
We have had Pumpkin Pet Insurance for 4 years now. Customer service is Great. Their process for claims is easy and quick. Website is easy to use.
Insurer: Pumpkin
By: Jeffrey
Our first pet to have pet insurance
This is our 1st time getting pet insurance. It was overwhelming! I called Fetch and talked to Josh Sabado. He was very knowledgeable and helpful. It made my decision very easy for me. He answered every question I had and made me feel like I chose the insurance company that was best for our new puppy. He is definitely an asset to this insurance company.
Insurer: Fetch
By: JNS
The worst pet insurance company we have…
The worst pet insurance company we have had. They actively work to frustrate you and don’t pay claims. In the 2 years we have been with them they denied every single claim. I have never seen a company hire people who work so hard to not do what they are supposed to do. Every claim is denied and followed up with emails requesting specific doctors notes and chart records. After jumping through the hoops to get those they denied all claims. They are cheap for a reason.
Insurer: Prudent Pet
By: Mark
Their policy is not clear on how to…
Their policy is not clear on how to determine incurable conditions and that they are not covered under the preventative plan. The entire insurance industry is a scam and they are one of the front runners. Their phone rep informed me the reason for claim denial was because the condition is incurable and hence not covered while in their explanation of benefits it’s stated that the claim was made within the 180days of getting the insurance and that’s why it was denied. So which is it?!?! Taking all of this into consideration I’ve decided to take my business elsewhere. Never received a penny on any of my claims. They always had some made up reason to deny coverage. SHAME ON THEM!
Insurer: Spot
By: Priyanjali Sinha
Great Customer Service
Easy to choose coverage. Representative I spoke to was knowledgeable and assisted me in a quick and easy manner
Insurer: Nationwide
By: Suzanne
Wonderful representative
Wonderful representative, very courteous & helpful.
Insurer: Nationwide
By: D Wayne
I have only submitted my first claim
I have only submitted my first claim. It was easy to submit. The response from Spot was quick. The payment of the entitled funds was also quick. So far very pleased with the company. I did speak with two separate agents when I had a question. Both were polite, professional and responded clearly.
Insurer: Spot
By: Thomas Duncan