Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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The person I dealt with on the…
The person I dealt with on the telephone was wonderful and very personable. I believe his name was Yaz.
Insurer: Nationwide
By: customer
Their process for claims is so easy
Their process for claims is so easy. Their review process is relatively short and reimbursement is quick.
Insurer: Spot
By: CeCe
Thank you for making this very easy to…
Thank you for making this very easy to do, and getting our cat's application done so quickly. We previously had our two dogs insurance with you, a couple of years ago, and we were very happy with your very caring team.
Insurer: Nationwide
By: Roger & Linda Larsen
Lisa Nelson is phenomenal to work with!
Lisa was so great to work with. She was very accommodating with my schedule and so professional. She made sure I understood what was covered as well as what payment options were available. She’s a gem!
Insurer: Prudent Pet
By: mkehrenreichgmail.com
The claim was easy to file
The claim was easy to file, the response was quick, and the amount you covered helped more than you will ever know. I also had an opportunity to talk with one of your staff and as usual she was beyond nice. Thank you so much
Insurer: Trupanion
By: Dawn
GreatCustomer Service
John was very helpful, explained different options and was kind during our talk. Thank you John!
Insurer: Nationwide
By: customer
Very Pleased
I'm new to pet insurance, and I chose Spot on the recommendation of a friend who already had a great experience. I'm glad I did, because Spot is not complicated to use at all. I'm very pleased, and I'm now going on my`third year with them.
Insurer: Spot
By: Tina S
member since 2011 and could not be…
member since 2011 and could not be happier with the service we receive. there is great comfort in the ease with which they work with us to meet our pets health needs...thank you ever so much
Insurer: Trupanion
By: Jeff Van Laningham
Great customer service!
Looking into pet insurance is extremely overwhelming and I was not eager to do it, however, with the friendly assistance of Lauren M. I was not only well informed about how it works but inspired to sign up and get my aunt on board to do the same. She made the process easy and the concept simple enough for a first time user of pet insurance. She was also delightful to talk to and made my experience feel more personal and significant. Upon comparing other companies, the rates are competitive and I feel extremely satisfied going with Fetch!
Insurer: Fetch
By: Sarah
quick responses from Trupanion during…
quick responses from Trupanion during an emergency.
Insurer: Trupanion
By: Judith