Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent Service
I was very impressed with the speed my claims were decided. I was also impressed when a representative called me about one of my claims and solved the issue for me.
Insurer: MetLife
By: Terri M
Claim done in a timely manner and…
Claim done in a timely manner and refunded money quickly
Insurer: Spot
By: Kari Bishop
Spot insurance has lived up to their…
Spot insurance has lived up to their policy, without any hazel. Spot insurance explains in detail the coverage that we pay for. So far have no problems.
Insurer: Spot
By: Donna Groome
Rosie was very knowledgeable and…
Rosie was very knowledgeable and helpful. She answered all my questions.
Insurer: Nationwide
By: Daniel Barron
We have used Trurpanion for years and…
We have used Trurpanion for years and for the most part had great experience. I recently got a new puppy in August of 25 and immediately put insurance on her because we had high hopes of a great show dog which she is not let us down on! But, my puppy got sick in January of 2026 and her illness has been a huge expense and fortunately, once her deductible was met, Trurpanion started making payments to me. I'm grateful that she had pet insurance and she is now established for her illness which means Trurpanion who cover her for life is it occurs in the future.
Insurer: Trupanion
By: Desert Skies Kennel
Claims were completed within days of…
Claims were completed within days of submitting them . Also very easy to submit .
Insurer: Spot
By: Christine Jasper
Highly recommended!!
We have two dachshunds and their breed is prone to all sorts of back troubles. We have had it since our older boy was just a baby and never had to use it until this weekend. Our vet team was able to put our claim through the Trupanion system in front of us before we left the clinic. Our sweet boy did end up needing an MRI and surgery. Up front, our costs had many zeros following but with this insurance, we only had to pay a small portion that we already knew was not covered (such as the emergency costs of walking in the door). We really like that the vet team is able to get confirmation of what insurance pays and what we pay right up front, rather than us having to pay all up front and submit a claim later. I have highly recommended Trupanion to many people after seeing how easy this process was. Our little guy is now home recovering and we are just so thankful we opted for insurance all those years ago!
Insurer: Trupanion Canada
By: Cheyenne
Great customer service
I called Fetch Pet Insurance to add another pet to my policy, and the process was super easy. Karley was kind, efficient, and answered all of my questions clearly. She made the whole experience quick and stress-free. Great customer service!
Insurer: Fetch Canada
By: Daniela
Great customer experience
Great customer experience
Insurer: Nationwide
By: Steven Bonilla
Oh boy
Oh boy! Getting insurance is hard, a thousand quotes you don’t understand, & policies to scrutinize. Thank goodness I had Rebecca!! She was so friendly, professional, & knowledgeable. A 10 minute call with her answered all my questions & made me feel relieved about my choice. I got coverage for 2 dogs that’s affordable, with a company that really cares!! Thank you Prudent Pet & Thank you Rebecca!!
Insurer: Prudent Pet
By: crikettgmail.com