Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
I have only submitted my first claim
I have only submitted my first claim. It was easy to submit. The response from Spot was quick. The payment of the entitled funds was also quick. So far very pleased with the company. I did speak with two separate agents when I had a question. Both were polite, professional and responded clearly.
Insurer: Spot
By: Thomas Duncan
Customer service is excellent
Customer service is excellent. I have had to make 2 claims and both times they were resolved and paid with a few days.
Insurer: MetLife
By: Lori Chavez Lori Chavez
Samantha was a great
Samantha was a great! Fetch has been so easy to work with as an insurance. Really appreciate the support and kindness. Would 100% recommend! Hen&Theo’s Mom
Insurer: Fetch
By: BM
My rep was very knowledgeable and able…
My rep was very knowledgeable and able to reword items i was unsure of
Insurer: Nationwide
By: customer
Awful company
Awful company . They will scrutinise your dogs medical records to attempt to discredit your claim even when the current symptoms have nothing to do with earlier problems with another insurer. They knocked back my claim for £750 and they also refused a claim made by my mother in law for over £1500. Avoid at all cost
Insurer: Spot
By: Trevor Gridley
I am kept up to date with claims and if…
I am kept up to date with claims and if i have questions they are addressed quickly
Insurer: Figo
By: Patricia
Excellend Customer Servcie
Had a slight problem on the website and made a call. Aileen was friendly, understood the issue and promptly solved it in addition to answering all my questions. Great experience
Insurer: Fetch
By: K M
It appears that the processing time is taking longer than usual.
It appears that the processing time for claims is extended. There have been some errors, which have further delayed reimbursement. The payment transfer to my bank seems to take more time compared to other institutions. However, I do appreciate the direct deposit option. The coverage options provided are satisfactory.
Insurer: Pets Best
By: Margaret Mills
Just okay
I’ve had so much difficulty getting reimbursed for my claims. I follow the procedures, submit the paperwork, and it seems that my requests for illness visits always get rejected. I talked to someone on The phone who seemed helpful and gave me some strategies on what to do next, however I haven’t see much progress since trying to submit again through their medical records online. Getting reimbursed for wellness has been a little easier.
Insurer: Pets Best
By: Lindsay Young