Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great company
Great company and quick processing time
Insurer: Spot
By: Traci Kreiser
Quality Service
Our claims have always been paid in direct accordance with policy and delays in processing are promptly communicated. I like the ease in filing claims. I have interacted with live customer service once, and that was an effective exchange as well. Highly recommend them.
Insurer: Pets Best
By: Kelsey
Just go with anyone else
Pets Best policies are confusing, claims take forever to process and they have paid a very small amount compared to what I have paid for my dogs plan over the last year. Every claim besides 1 has been denied and my dog has been seen multiple times at the emergency vet. I would not recommend to anyone.
Insurer: Pets Best
By: Holly
Pets Best
Pets Best communicates efficiently, is transparent in what is covered, gives explanation for claim denial and claim payments.
Excellent Customer Service
When I call Fetch they give clear information that I need. There's more than one way to send a claim in.
Insurer: Fetch
By: JoAnn
Switched to Pets best and so far they are very good about responding and paying claims.
I needed coverage on my puppy as she is so active. So far the first claim I submitted was paid right away. They are working on the most recent involving spaying but send me updates frequently. I'm pleased with them
I joined this company a little over a… one year ago
I joined this company a little over a year ago when I switched from Nationwide Pet Insurance. Although it takes them a while to process claims for virtually no particular reason lately their website is messed up. You can’t submit claims online, it takes forever to get someone on the phone, emailing to their claims department and they are not entered into the system after almost 2 weeks. It’s really a mess and if they don’t have enough people on staff to handle getting the claims put into the system then they’re just gonna lose all their customers and I’m probably gonna be one of them. I can’t get any good answers from their people except that they’re backed up and should be processed in 2 to 4 days but it’s now 10+ days for one claim and four days for another and it’s not even in their system yet.
Insurer: Pets Best
By: Jill Gorelick
Could not be more thankful for Pumpkin
Could not be more thankful for Pumpkin pet insurance - my dog was unexpectedly diagnosed with liver and orthopedic disease and they have been nothing but helpful, responsive and supportive in the most positive way. Thank you so much!
Insurer: Pumpkin
By: Samantha Schuff
Excellent customer service.
Excellent customer service.
Insurer: Nationwide
By: customer
Great customer servjce
Customer service is courteous, friendly and professional. Made an error on a claim and had to refile and the process was very smooth and handled expeditiously with updates provided in a timely fashion. Very satisfied customer.
Insurer: Embrace
By: Michelle Dent