Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Daniel was an absolute joy
Daniel was an absolute joy. He was knowledgeable and professional and just awesome.
Insurer: Nationwide
By: Mona
Great customer service
Great customer service. Easy explanations and transparent plan coverage. Very friendly and helpful.
Insurer: Nationwide
By: A. Stone
Better than imagined!
My beloved and I have had Fetch Pet Insurance for several years, but this was the first year we had to use the policy benefits. I'll admit we were worried about the "hassles and hoops" that seemed to come with any insurance policy, and we braced ourselves for the worst. I am happy to say that the committed and extraordinary staff at Fetch handled our claims and other needs with both understanding and efficiency, and before we knew it, funds were wired directly into our checking account. From start to finish, the claims process exceeded our expectations and filled us with hope for the present and future, knowing we were seen and treated as a valued customer. Thank you to the staff and leadership for walking the talk of service that some companies never do.
Insurer: Fetch
By: DAVID
Excellent agent Assistance
The agent I worked with was great. Very knowledgeable very concise with explaining the details of my new kittens policy excellent.
Insurer: Nationwide
By: RB
Danielle and Sasha were amazing…
Danielle and Sasha were amazing customer service as over level 10
Insurer: Nationwide
By: Taryn
Stephanie was great!
Stephanie was great!
Insurer: Prudent Pet
By: Jeoffrey Rosenberg
I recently submitted my first claim for…
I recently submitted my first claim for my golden retriever, and overall the experience was great. The online system was having trouble uploading my vet invoice, so I called in. They immediately apologized for the inconvenience and gave me a direct email to send the bill so they could process the claim. It took about a week or so, and I received my reimbursement pretty quickly. So far, I’m really happy with the service. I’ve never had pet insurance before, but based on this experience, I definitely recommend it.
Insurer: Pets Best
By: Araceli Carreon
Reliable and trustworthy insurance for your pet
I am so relieved to have known you for so many years. You have helped me in a tremendous way covering for my Brownie. I promote you every time I have the opportunity.
Insurer: Trupanion
By: Rosie Prewitt
WhatFast, Easy, and Hassle-Free Claims Processmade the experience great is the…
What made the experience great is the company’s quick turnaround once a claim is filed. You don’t have to wait long for your money to be returned, which makes the process far less stressful. The claim process itself is also very easy to complete, with clear steps and minimal hassle
Insurer: Spot
By: DEBORAH FIFER
Nadine is a treasure to your compsny…
Nadine took time to answer and explain my questions and the terms of my policy and worked hard to get me the perfect coverage for our dog Remington. She shared her knowledge that was understandable and that I did not find in my previous course to Pet insurance company inquiries. Fetch Pet insurance is not the most cost efficient, but she found every possible way to fit in our budget and receive everything we need for our boy. Remington is a pound dog with 15 minutes to live. We yanked him out of the euthanasia room..literally! He deserves the best care possible. I don’t know anything about Remi’s life before, but I know that he will be well taken care of and loved, and with all the help that Nadine gave us, his medical needs will be taken care of as well. Nadine is a true treasure to the company of Fresh Pet.
Insurer: Fetch
By: Ava Brown