Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Responsive and Transparent
Spot insurance offers responsive assistance and quick and easy claim submission.
Insurer: Spot
By: SF
Its not just one time but every single…
Its not just one time but every single time I don't receive a payment there is no cooresponding EOB which states will be sent via post office mail, however I am not receiving any. The claims submitted don't makes sense as meds have been covered in the past so why arent others being covered?
Insurer: MetLife
By: customer
Horrible experience
If you actually have to deal with a problem be prepared to talk to 10 different people without any communication between them. Corporate Bureaucratic BS.
Insurer: MetLife
By: Unhappy customer
Metlife is Getting Better!
This submission was good. My experiences in the past have been around the 1 star level. Hopefully they're getting better. It would be nice if they could include the Claim number they're working on in the e-mail replies.
Insurer: MetLife
By: Kobe
So easy to file a claim online
So easy to file a claim online. Fast response that claims are being processed. Very fast process to receive payment for claims.
Insurer: Spot
By: Laurence Apel
Great experience
Super easy to make a claim, they hold true to what they say they will cover, fast turnaround. Have recommended to many people!
Insurer: Healthy Paws
By: MNH
I am very happy with the coverage
I am very happy with the coverage and the monthly fee. When I've called with a question, the reps are always very helpful and interested in my cats. I always recommend Nationwide to my friends with pets.
Insurer: Nationwide
By: Wendilee
Healthy Paws Pet Insurance has been my…
Healthy Paws Pet Insurance has been my favorite pet insurance for three of my dogs. They are very professional. They promptly pay what is due, sometimes even in one-two days after receiving the invoice.
Insurer: Healthy Paws
By: OM
FANTASTIC pet insurance!
Easy claim submission. Fast pyment. GREAT customer service.
Insurer: MetLife
By: customer
Customer for over 9 years and I am so happy that I decided to go with Trupanion!
Customer service reps are always super nice and helpful. They genuinely care about my pets. Whenever I submit a claim I have a check in my hands in less than a week. I am always referring pet owners to your company. Thank you and I would not go elsewhere.
Insurer: Trupanion
By: Ella