Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fetch insurance was there for me and my…
Fetch insurance was there for me and my pet when we needed it! It was an emergency and it was a relief to have insurance. The entire process from uploading the invoices to the final payout was easy. I appreciate the communication through emails and texts. Thank you! And I hope to not need the policy again but highly recommend having Fetch Insurance.
Insurer: Fetch
By: Rebecca
Better than expected...
Over the course of my long life, I have never had pet insurance, but intuited that with Sage, my new dog who has mobility challenges and had been in a shelter for over a year, that I'd better get it. I was disappointed that when I sent in the first claim, I got nothing back, but do understand that pre-existing conditions prevented that. In the next two rounds of claims--for assessment and treatment with an integrative wellness veterinarian with whom she is doing laser sessions and gets adequan injections regularly and then for treatment for a hematoma with my regular vet--I did get refunds that helped with the significant vet bills I have had over the year. I have also been surprised and pleased at the quick return once the company receives the claims. The one time I spoke with a customer representative, she was cordial and efficient...
Insurer: MetLife
By: Pat S
Always a great experience with MetLife
Always a great experience with MetLife! They have great service and are always speedy with their reimbursement process. The app is so simple to use. Best pet insurance out there!
Insurer: MetLife
By: customer
Great company
Great company. The telephone reps are wonderful and my claims are always handled promptly.
Insurer: Spot
By: Victoria Champion
Very Pleased
We are very pleased with the service/protection Spot Pet Insurance has provided our dog. Filing a claim was easy and fast. We received emails that provided status of our claim. Keeping us informed every step of the claim process. Having this coverage gives us peace of mind and helps us enjoy our pet even more.
Insurer: Spot
By: Roger D.
My claim was on hold for a couple of…
My claim was on hold for a couple of weeks and they were helpful of figuring out why it was and they answered all my questions.
Insurer: MetLife
By: customer Jasmine Hall
Pleasantly Surprised at the Turnaround of my Claims
I have carried pet insurance on several of my pets, but I never submitted a claim and was dubious about the process. This year my Chihuahua has been having some problems, and luckily, I remembered I had Spot insurance for him. I got my bills together, along with the treatments he had, fax them over to Spot, and in what I consider a very short time period, I received confirmation that I would be receiving reimbursement for a great deal of those expenses. I am very pleased and I’m considering putting my new dog on insurance as well.
Insurer: Spot
By: Marla Feldman-Maresca
All MetLife representatives have always…
All MetLife representatives have always been kind and understanding. They have always helped with any questions I have had.
Insurer: MetLife
By: customer
The coverage is the best I’ve found
The coverage is the best I’ve found. Claims are easy and reimbursement is timely. I recommend it to others.
Insurer: Spot
By: Sharon Dixon
Quick and easy!
Quick and easy! Each claim I’ve made has been quick and easy to get reimbursed. They notify me if I’m missing documents, and within a week they reimburse me and provide an explanation of what I’ve been reimbursed for! Feel at ease, knowing my dogs are able to get the care they need!
Insurer: MetLife
By: customer