Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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It couldn't have been handled any…
It couldn't have been handled any better. From the simple upload of records to the quick turn around of reimbursement (1 week!) I'm thrilled with the service and happy to recommend it to others with pets.
Insurer: Spot
By: Kathy S
Spot is great
I had a great experience with Spot Insurance when I had to take my cat to the vet while she was ill. The claims process was straightforward, communication was clear, and they really came through when I needed support during a stressful time. Knowing I had coverage made a big difference, and I felt confident my pet was taken care of. I’m very glad I chose Spot and would recommend them to other pet owners.
Insurer: Spot
By: Jorge Velasco
Stephanie T
Stephanie T. Was awesome and explained everything in great detail ! I had been working with her for several days and she was very patient with me regarding the quotes and coverage.
Insurer: Prudent Pet
By: sagonzalyahoo.com
The claim process was clear and easy
The claim process was clear and easy, which was very welcome with all the stress around my cat’s health!
Insurer: Spot
By: Anonymous
We loveeeee Spot
We loveeeee Spot! We have two out of four dogs with Spot insurance and can’t be more pleased with how easy and quick everything works. I have a dog being investigated for major issues and is currently diagnosed with diabetes. I can not be more grateful for Spot allowing us to cover my babies needs. I would like to 10 star Spot :). Thank you Spot
Insurer: Spot
By: Shannon Schacherl
Very helpful and easy chat feature…
Very helpful and easy chat feature available when needed. Simple process when submitting a claim. Make sure to have the procedure done before submitting the claim.
Insurer: Trupanion
By: Leialoha
Great experience this time but I wish I could say that was always the case...
My last experience went perfectly and I received the reimbursement in a very timely manner. That has not always been my experience however. Sometimes it takes a lot longer, especially when multiple claims are filed.
Insurer: MetLife
By: Toni Roman
Frustrating Claims Process, Poor App, and Minimal Coverage
The claims process was extremely frustrating. I submitted my claim the day I took my dog to the vet, but ongoing issues with both the app and website made it difficult to log in or confirm submission. I was told this was a common problem and advised to email my claim, which was later said to have never been received. When I finally submitted it, the claim was initially denied because my dog’s name wasn’t listed. Despite my name being clearly on the paperwork. It took three months to process the claim. After the delay, my monthly premium increased, and I was reimbursed only $270 on a $900 bill. Due to the poor technology, long delays, and minimal coverage, I canceled my policy and switched to another company offering the same benefits for half the cost. The only helpful experience I had was with the representative who assisted me in canceling my policy.
Insurer: Pets Best
By: Lissa