Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion’s unwavering support has been a Godsend!
I have two French Bulldogs covered with Trupanion, Hazel Mae and Harvey. Hazel Mae had two mast cell tumors removed and had to go through chemo for a year. She has since had some very scary liver issues that so far have been treatable. All of these claims have been processed by simply submitting them through the app. No denials, no surprises and no fighting to get them covered. Without Trupanion’s support, it would have been a huge financial burden to getting Hazel Mae the care she needed. With Trupanion’s support, we were able to get an early diagnosis on her cancer and get her the treatment she needed to be cancer free for 6 months now! My husband and I will do everything we can for our babies, even if it means spending every last dime to keep them healthy. Thankfully, Trupanion’s support makes this a much more financially feasible goal.
Insurer: Trupanion
By: Pamela
Excellent service every step of the claims process
They make the claims process about as simple as it can be and resolve claims quickly and very satisfactorily. Also, unlike previous pet insurance companies I've used, they don't cancel the policy or raise the rates to outrageous levels after paying out significant claims.
Insurer: Fetch
By: Nora Allen
Great response to every claim
Great response to every claim. Claim processing is very quick. Best part, live customer service.
Insurer: MetLife
By: Karla
Claim experience
I placed a claim in December which was processed quickly. I needed to contact you regarding release of medical records and your associate handled everything pleasantly and thoroughly. Thank you for a great experience.
Insurer: Spot
By: Pamela Langell
Yaz was great at explaining everything
Yaz was great at explaining everything, very friendly and helpful!
Insurer: Nationwide
By: customer
Ariel is kind
Ariel is kind, informative, and helpful. I really appreciate him!
Insurer: Nationwide
By: customer
I love this company
I love this company! Couldn’t be easier to submit claims and get money back. Been with them a few years now. Very happy. Thanks!
Insurer: MetLife
By: Leslie
Daniel provided excellent service
Daniel provided excellent service
Insurer: Nationwide
By: Joseph
Application Process
The process to complete the application was very self explanatory and easy to navigate. All necessary information was provided at glance.
Insurer: Nationwide
By: Xiomara C
MetLife always processes my boys claims…
MetLife always processes my boys claims quickly and efficiently. We are very happy with them <3
Insurer: MetLife
By: Carol Waters