Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great for insurance, AWFUL technology issues
They, as an insurance company, are great and who I recommend to all of my friends/family. HOWEVER despite going back and forth several times with the company about getting locked out of my account because the validation links (sent mere seconds ago) are magically expired! 0/10 for the technology.
Insurer: Pets Best
By: KC
Franklin was excellent at explaining…
Franklin was excellent at explaining possibilities for my Chloe
Insurer: Nationwide
By: Doris Correll
Best choice for pet health coverage
All the people were amazing to deal with . Having my cat's stay at the emergency hospital preapproved helped me concentrate on her getting better. Coverage is as good as they say. Kerri was especially helpful!
Insurer: Trupanion
By: Tina
5 Stars!
It was easy to upload the claims, communication was very good and payment quick. I am very satisfied with Pumpkin
Insurer: Pumpkin
By: Sandie
Priceless
Priceless, from the call we made and a very wonderful lady named Laura took care of us purchasing the insurance for our adorable fur baby Chloe. We did send in claim and it was taking care of professional I would recommend Fetch to all that need insurance for their fur babies. A1 company
Insurer: Fetch
By: Real
PetsBest - Super Easy to Work With
PetsBest has always been easy to work with, making claims is super easy and reimbursement is always fast.
Insurer: Pets Best
By: Sue Fisher
Easy to deal with
Easy to deal with - highly recommend
Insurer: MetLife
By: customer
Aileen Andino was very informative and…
Aileen Andino was very informative and knowledgeable. She was extremely caring and thoughtful. She explained the whole process in detail!
Insurer: Fetch
By: Trevor Byars
This time the process was quick easy…
This time the process was quick easy and fair!
Insurer: MetLife
By: customer
Fetch forced me to renew my policy, even though I attempted to cancel before renewal (Read Fetch's reviews on the BBB: 1.13 stars)
If you're thinking of using Fetch Pet Insurance, don't. I've been with Fetch for nearly two years and recently decided to cancel my policy, which was set to renew on Sunday, 1/11/26. I attempted to cancel on Saturday, 1/10/26, the day before my card was to be charged. But because Fetch doesn't have their phone lines open on weekends, I was forced to use their chat to try to cancel my policy. After being told several times by a chatbot that I needed to call in to cancel my policy, I finally found a way to connect with a human. As expected, the human told me I couldn't cancel my policy via chat and that I needed to call in to do so. I then emailed the support team to attempt to cancel and was told the same thing: I needed to call in to cancel my policy. I was then charged $93.82 the next day. Annoying, but I figured that because I had created a paper trail of wanting to cancel BEFORE my renewal date that I could just call in on Monday, speak to a human, explain my situation, and get Sunday's charges reversed. I was wrong. After over 20 minutes on the phone with "support," I was told that Fetch was unwilling to reverse my charges and retroactively cancel my policy because their terms of service state that all cancellations must take place over the phone (even though I had attempted several times the day before my renewal date to cancel my policy). If Fetch is going to force people to cancel over the phone, they need to be available by phone 7 days a week. Yes, I understand that I was bound to the ToS I agreed to when signing on with Fetch, but I figured the company would be willing to work with me since I'd requested cancellation before my renewal date. I was wrong. Fetch is a predatory company that enacts predatory practices. If you're reading this, know that Fetch's main goal is to extract every single dollar from you that it can. They intentionally make it impossible to cancel policies on weekends, and are unwilling to retroactively cancel policies and refund customers even if they'd submitted a request before their renewal date. My advice after two years with Fetch is simple: Go find another pet insurance company. I'm going with Progressive.
Insurer: Fetch
By: Noel