Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Claim processing needs improvement
Claim processing is slow and often claim agents miss documents already provided. Too often, I'd get an email saying I missed a document and had to reply with "No, the document was provided" for the claim to be thoroughly looked at and then it gets processes without me adding anything further. This all could have been avoided and quite annoying to deal with. Beside the claim processing issues, overall MetLife has been amazing to my pets.
Insurer: MetLife
By: Keilyn
I love Embrace Pet Insurance
I love Embrace Pet Insurance. I've had Illness and Injury insurance for my cat since 2014. Embrace has been helpful and given me all the info I need to get his treatments reimbursed (sometimes I get reimbursement in 2 days!). If you have a pet, get Embrace Pet Insurance, it's worth it!
Insurer: Embrace
By: Tarre Beach
Carly was incredibly helpful and…
Carly was incredibly helpful and knowledgeable. She did a great job guiding me through the process of getting pet insurance for our new puppies and made everything easy to understand. I really appreciated her patience and support—highly recommend working with her!
Insurer: Fetch
By: Kramer
New customer
New customer help they are everything that they say they are
Insurer: MetLife
By: MistyAmy Garcia
Superior Customer Service Agent
My agent, Carl, was simply (and seriously) the best customer service agent I have ever had at any company I have interfaced with. He was fast, efficient, knowledgeable, educated me on what I needed to know. In addition, he was friendly, animated ( I didn't feel like I was talking to a robot reading a script) and resolved all my issues/answered all of my questions in our one call. An experience that tells me I've made the right choice with Nationwide!
Insurer: Nationwide
By: F. Chase Hawkins
When I called
When I called, the woman answered all of my questions and I wasn’t expecting 50% back and that was a great surprise so thank you
Insurer: Pumpkin
By: Holly
I was very skeptical on taking pet…
I was very skeptical on taking pet insurance and did not with my last fur baby. This time, however I tried Trupanion. They were terrific and very easy to get Pet insurance with. I’m happy I did ! They pay the vet direct which is very convenient for me. I had my first and second claim already and they were fast fast fast in paying the bill. Thank you Trupanion. You never know a time you need pet insurance.
Insurer: Trupanion
By: Fifi
Timely
Timely, great customer service and explanation of benefits. Helpful if needing to make a change in the plan.
Insurer: Pets Best
By: KIM