Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great experience with Fetch’s…
Great experience with Fetch’s Representative Josh. Very efficient, informative, & professional.
Insurer: Fetch
By: Dee J.
Professional and timely
These folks are very professional and timely in reviewing and processing the claims.
Insurer: Spot
By: Balaji Palani
MetLife Pet Insurance customer service…
MetLife Pet Insurance customer service & policy is great. I have referred MetLife Pet Insurance to others. Thank you!
Insurer: MetLife
By: customer
Pets Best Insurance
I have a young rescue dog that was diagnosed with valley fever. I am so grateful to have Pets Best Insurance. Without this insurance I would not be able to help my dog get better. We still have a long road ahead, it is such a relief knowing I have this insurance. I have called customer service with a question, and they have been great!
Best insurance ever!
So very happy I got Pets Best insurance. I also thank my Vetinary office staff for filing the claims so fast after visit. My claims are processed, I’m notified that the claim is being worked on and within days the money is back in my bank account. It is the best insurance for your pets.
Insurer: Pets Best
By: Lorraine
Horrible customer service and expensive
I have one dog on AKC. Insurance and the other dog. I decided to try pets best. They are horrible. They hardly ever pick up on the phone and it's usually a 20 minute wait to talk to a human. They do not respond to emails. The charge for my dog per month was $190, because she was an adult, most of the issues she had that I tried to submit, they claimed or pre-existing which some were not Then my dog died, and I tried to cancel the account. I could not get ahold of anybody by phone and I sent several emails which were ignored. (They also take 3 weeks to return a reimbursement for a pet bill, while AKC somebody picks up on the phone immediately and I usually get reimbursement in 3 days to a week). I wouldn't do business with this company, but i am staying with AKC Insurance for my next dog.
Insurer: Pets Best
By: V Howell
Customer service is outstanding!
Customer service is outstanding! I spoke with four different people regarding questions I had with my pets insurance. All four were knowledgable, patient and kind. Great experience!
Insurer: Trupanion
By: Tim
Great service and fast response
Great service and fast response. Recommend for people with pets. Very happy with Trupanion.
Insurer: Trupanion
By: Elio Borges Cros
Representative was very helpful
Representative was very helpful. Knew what he was doing. Answered all my questions.
Insurer: Embrace
By: Scott Stern
Plans over the phone can be confusing
Understanding the offerings over the phone, when the website doesn't show all the configurations, is very, very confusing! I got through it, but not having comparable and all options easily available to select or follow along with an agent was a terrible experience
Insurer: Nationwide
By: customerJayClarke