Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Online got error message that the…
Online got error message that the characters in my address were incorrect I had to call to purchase the insurance
Insurer: Nationwide
By: KAC
Great customer service
I needed further explanation of some of my cat's benefits. I called Embrace Insurance and spoke to two very helpful and patient women who guided me through the whole insurance policy. It made my job of deciding the best care for my cat much easier. I have never had a problem with Embrace Insurance.
Insurer: Embrace
By: Bernadette
⭐⭐⭐⭐⭐Awesome
⭐⭐⭐⭐⭐ Healthy Paws has been absolutely incredible for our dog, Duck. They reimburse exactly what they promise (90% in our case) and they cover everything — diagnostics, testing, and even surgery. As Duck has gotten older and more medically complex, having an insurance company that actually supports us has been priceless. What really sets Healthy Paws apart is how fast and easy everything is. Most of our claims are paid within just a few days. We submit the claim info given to us by our vet and they just take care of it — no stress. When you have a medically fragile pet, you need peace of mind, and Healthy Paws truly gives that. We are beyond grateful for them and would absolutely recommend them to anyone who loves their pet and wants real coverage they can rely on.
Insurer: Healthy Paws
By: Customer
Just asiness of talking to other people…
Just asiness of talking to other people on the other line and helping me through the process of filing my claims everybody was really nice
Insurer: Pumpkin
By: Wayne
Fast claim service
Fast claim service. Helpful representatives.
Insurer: Pumpkin
By: Judyb
Incompetent company
Incompetent company at allowing us to make payment - repeatedly tries to process with our Amex despite not accepting Amex and having our Mastercard on file - would not recommend. Take your money and business elsewhere
Insurer: Trupanion
By: Saleem Khoyratty
Manny was great explaining all my…
Manny was great explaining all my questions.
Insurer: Nationwide
By: customer
Helped me with all my questions and…
Helped me with all my questions and gave and sincere opinion on what’s best for my cat! Truly made my decision at that moment when I felt that great customer service.
Insurer: Fetch Canada
By: Javier Sanchez
Stephanie was of great help
Stephanie was of great help, answering many questions over the course of several calls!
Insurer: Prudent Pet
By: damon
The customer rep Franklin was very…
The customer rep Franklin was very thorough and answered all my questions.
Insurer: Nationwide
By: customer