Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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First Claim With Fetch
Everything went exactly as it was supposed to. Great communication, pleasant people to deal with. Benefits paid were exactly as explained.
Insurer: Fetch
By: Gene Bach
Long time customer, never a problem
Many years ago I was introduced to Nationwide Pet Insurance when it was offered through my employer. It is easy to make a claim and payments were always accurate and prompt. I just adopted a new pet and Nationwide is my insurer of choice. I trust them and would not insure my pets with anyone else.
Insurer: Nationwide
By: customer
Good but takes awhile to start
I have heard great reviews on this insurance but it has been taking awhile for the insurance to get approved and started
Insurer: Nationwide
By: customer
Have had very good experience so far…
Have had very good experience so far with Pumpkin. One big claim was reimbursed in 10 minutes, which was remarkable! Very nice, American, human customer service who knows their product. No complaints at all, they are fair, professional and prompt.
Insurer: Pumpkin
By: Happy Customer
Love this insurance
Love this insurance. Great customer service too
Insurer: MetLife
By: customer
Happy customer
So easy ..and straight forward The customer service was fantastic
Insurer: Sonnet
By: Hayward Rideout
Wonderful experience
This morning, I had a call with Doris, regarding a claim I sent in a couple days prior. She was professional, caring, and thoughtful. I appreciate that MetLife Pet Insurance has people like Doris to be there for me and all your other subscribers. Thank you!
Insurer: MetLife
By: Toby Berger
I am so impressed with how quickly the…
I am so impressed with how quickly the claims get reviewed after being submitted! I also love how easy it is to upload a claim. The app is very user friendly as well!
Insurer: MetLife
By: Hannah
Customer service was fast
Customer service was fast, reliable, and very helpful.
Insurer: MetLife
By: Christopher Decker
Great service
I called for any questions I had before I purchased this insurance for my two senior cats, and the representative on the phone named Stephanie was very helpful and nice.
Insurer: Prudent Pet
By: estefaniii.angelesssgmail.com