Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great company
Company has been really easy to work with. Claims are filed quickly.
Insurer: ASPCA
By: TONYA ANDERSON
Great customer service
Great customer service! Very knowledgeable and helpful!
Insurer: ASPCA
By: KayG
I had a very sick dog and had many…
I had a very sick dog and had many claims.The claims were easy to file and the communication with MetLife was wonderful.
Insurer: MetLife
By: customerBonnie
Jesus explained thoughly and answered…
Jesus explained thoughly and answered al my questions. Excellent
Insurer: Nationwide
By: cMarian J Canfieldustomer
My experience
Customer service is good, filing claims are easy, they are slow with processing and taken 20 days or so for reimbursement
Insurer: Pets Best
By: Kimberly
Daniel was wonderful
Daniel was wonderful he explained everything so in detail and made it so easy to make business with you guys.
Insurer: Nationwide
By: Julieta Ferreira
They made the process simple and easy
They made the process simple and easy. I was with nationwide pet insurance sometime ago, and I had it for years. Then found out they basically were going out of business so I had to switch. I was so happy to find out that they're back up and running again.
Insurer: Nationwide
By: customer
Incompetent & Terrible Company
What a completely incompetent & terrible company. I will be filing a complaint with the insurance commissioner in my state. Their website is non-functional for submitting claims - keep getting error messages when trying to update a claim. Request for updating a claim is unclear and I believe fraudulent for not processing the claim in the first place Chat has been disabled because of high volume - gee wonder why that is!? Save your time and go with Healthy Paws - they are total professionals unlike these clowns
Insurer: Pets Best
By: Stacey
Trupanion’s unwavering support has been a Godsend!
I have two French Bulldogs covered with Trupanion, Hazel Mae and Harvey. Hazel Mae had two mast cell tumors removed and had to go through chemo for a year. She has since had some very scary liver issues that so far have been treatable. All of these claims have been processed by simply submitting them through the app. No denials, no surprises and no fighting to get them covered. Without Trupanion’s support, it would have been a huge financial burden to getting Hazel Mae the care she needed. With Trupanion’s support, we were able to get an early diagnosis on her cancer and get her the treatment she needed to be cancer free for 6 months now! My husband and I will do everything we can for our babies, even if it means spending every last dime to keep them healthy. Thankfully, Trupanion’s support makes this a much more financially feasible goal.
Insurer: Trupanion
By: Pamela
Excellent service every step of the claims process
They make the claims process about as simple as it can be and resolve claims quickly and very satisfactorily. Also, unlike previous pet insurance companies I've used, they don't cancel the policy or raise the rates to outrageous levels after paying out significant claims.
Insurer: Fetch
By: Nora Allen