Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great response to every claim
Great response to every claim. Claim processing is very quick. Best part, live customer service.
Insurer: MetLife
By: Karla
Claim experience
I placed a claim in December which was processed quickly. I needed to contact you regarding release of medical records and your associate handled everything pleasantly and thoroughly. Thank you for a great experience.
Insurer: Spot
By: Pamela Langell
Yaz was great at explaining everything
Yaz was great at explaining everything, very friendly and helpful!
Insurer: Nationwide
By: customer
Ariel is kind
Ariel is kind, informative, and helpful. I really appreciate him!
Insurer: Nationwide
By: customer
I love this company
I love this company! Couldn’t be easier to submit claims and get money back. Been with them a few years now. Very happy. Thanks!
Insurer: MetLife
By: Leslie
Daniel provided excellent service
Daniel provided excellent service
Insurer: Nationwide
By: Joseph
Application Process
The process to complete the application was very self explanatory and easy to navigate. All necessary information was provided at glance.
Insurer: Nationwide
By: Xiomara C
MetLife always processes my boys claims…
MetLife always processes my boys claims quickly and efficiently. We are very happy with them <3
Insurer: MetLife
By: Carol Waters
Rebecca was very comprehensive and…
Rebecca was very comprehensive and understanding. I felt very lost reading through the different policy options myself, she made the process very simple and clean. I am very appreciative of her customer service and the new customer experience.
Insurer: Prudent Pet
By: James L.
Don’t ever joint this scam insurance if…
Don’t ever joint this scam insurance if you meet in and accident good luck you can call and wait on the phone for 6 hours you will never get someone to talk don’t make the cheapness get to you they will take your money but go go with you if you tame to talk to them for anything scammmmmmmmmm scammmmmmmmm
Insurer: Sonnet
By: Dwight C