Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fast and easy to make a claim!
I have had Trupanion for both my dogs since they were puppies but have never needed to make a claim. I just submitted my first claim and was impressed with how easy it was to submit and how quickly I received a reimbursement check. My dogs are so important to me and I am so glad to have Trupanion and know that finances won't prevent me from getting them the care that they need.
Insurer: Trupanion
By: Emily
This insurance and thier customer…
This insurance and thier customer service are horrible. I'm stuck with them unfortunately. They get you by the balls and don't give a shit. This has been 5 years of misery dealing with this company.
Insurer: Trupanion
By: Ed Miranda
You are there when I need you
You are there when I need you, and you are very fair taking care of yellows medical bills.
Insurer: Trupanion
By: Susan
Sarah and Channel it’s a pleasure to be…
Sarah and Channel it’s a pleasure to be with you ensuring my pet Dog Estelle gets the best care.Great customer service they helped pick plan being I just signed up.
Insurer: Embrace
By: Gustave Wandland
This was super easy and well explained
This was super easy and well explained
Insurer: MetLife
By: SHYANN SELLERS
Great app..easy to file a claim and…
Great app..easy to file a claim and track it’s progress..and great information on pet care in general..
Insurer: MetLife
By: Patrick Podobnik
Emma
I cannot complain. You are always there for Emma's needs. I am pleased with the quick response for payment. Customer service is great if I need to call and ask about a situation
Insurer: MetLife
By: Tersa and Emma
Great Customer Service experience
Customer Service agents are very friendly and knowledgeable; claims processes are quick & easily resolved.
Insurer: Pets Best
By: Samantha