Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Good but takes awhile to start
I have heard great reviews on this insurance but it has been taking awhile for the insurance to get approved and started
Insurer: Nationwide
By: customer
Have had very good experience so far…
Have had very good experience so far with Pumpkin. One big claim was reimbursed in 10 minutes, which was remarkable! Very nice, American, human customer service who knows their product. No complaints at all, they are fair, professional and prompt.
Insurer: Pumpkin
By: Happy Customer
Love this insurance
Love this insurance. Great customer service too
Insurer: MetLife
By: customer
Happy customer
So easy ..and straight forward The customer service was fantastic
Insurer: Sonnet
By: Hayward Rideout
Wonderful experience
This morning, I had a call with Doris, regarding a claim I sent in a couple days prior. She was professional, caring, and thoughtful. I appreciate that MetLife Pet Insurance has people like Doris to be there for me and all your other subscribers. Thank you!
Insurer: MetLife
By: Toby Berger
I am so impressed with how quickly the…
I am so impressed with how quickly the claims get reviewed after being submitted! I also love how easy it is to upload a claim. The app is very user friendly as well!
Insurer: MetLife
By: Hannah
Customer service was fast
Customer service was fast, reliable, and very helpful.
Insurer: MetLife
By: Christopher Decker
Great service
I called for any questions I had before I purchased this insurance for my two senior cats, and the representative on the phone named Stephanie was very helpful and nice.
Insurer: Prudent Pet
By: estefaniii.angelesssgmail.com
Easy to submit claims which have been…
Easy to submit claims which have been reimbursed in a timely manner. Easy to speak to a representative if I have a question and get not difficult to get past “ Ai”
Insurer: MetLife
By: customer
Highly recommend
Overall friendly process from the insurance options selection tailored to your pet’s needs and budget. First time insuring our Pets due to increasing vet costs. We had an emergency situation with our senior cat, and the overall claim process was very smooth, all online, sharing the vet’s information fast. The coverage was exactly what we agreed on our contract selection, took a couple of weeks for the review process to complete since we (Mom’s and Dad’s fault) did not submit our pets vet chart on time, however it was pretty clear and fast once they received all the details. Highly recommended
Insurer: Pumpkin
By: Gabriella