Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Quick and easy
After understanding what was covered and what is needed for claim submissions and setting my reimbursement as Zelle deposit… Filing Claims is super easy and quick. I am very please with my choice to have MetLife for my two fur babies
Insurer: MetLife
By: Sandra Lopez
Avoid them like the plague
1. I was forced to purchase a new policy for my pet regardless the amount of times I explained to CS (phone, email and chats) that I never received any communication about cancellation of my policy. 2. Now I am basically throwing money to the air because you guys will find any reason to not cover conditions he was covered for under our original policy. 3. As a loyal customer since 2017 this left me with a very bad taste in my mouth and shows you guys only care about profits not people or their pets. 4. You may need to give coaching to the people responding on your site: zero empathy, understanding and very unprofessional.
Insurer: Nationwide
By: Luis Gonzalez
Rebecca
Rebecca, cust. serv. rep, answered all my questions. She was very helpful.
Insurer: Prudent Pet
By: KJVOLLEYAHOO.COM
Mostly good experiences
I've had mostly good experiences. At one time claims we're taking a very long time to process and I had to keep calling on the same one to find out what was going on. I don't send many claims and never meet my pet's annual max. So when I do send them and there are issues it is frustrating. But as of lately the process has been ok.
Insurer: MetLife
By: Kim
Site was fairly easy to navigate
Site was fairly easy to navigate. Information was presented in an easy way to understand
Insurer: Nationwide
By: Deb D
I have had the best customer service…
I have had the best customer service for all of my inquiries. Getting new pet insurance has been so easy and my pets are very well taken care of. Thank you for all you do.
Insurer: Nationwide
By: Carrie Yeager
I am 69
I am 69 had many health problems needles to say I don’t understand any new technology I was very lost and at times rude the man I spoke with was a saint kind patient very helpful I felt he listened to my babble and waited till I finished and then he would try to explain everything to me he really made my day brighter
Insurer: Sonnet
By: Cathy Gowen
Not sure if I choose the correct…
Not sure if I choose the correct company for my angel. Not one of your representatives called after the policy was made . What a shame .
Insurer: Pumpkin
By: Bella
Our recent trip to the emergency vet…
Our recent trip to the emergency vet was scary, stressful, and expensive. Thankfully, our 11-year old Bichon was given the excellent care that she required and knowing that we had Healthy Paws insurance for her gave us the reassurance to go ahead with the treatment needed to bring her home. Submitting our receipts couldn't be easier, and our reimbursement arrived within a week of her ordeal. I would recommend Healthy Paws for any pet parent that is looking for peace of mind and the ability to offer quality care for their beloved pet.
Insurer: Healthy Paws
By: Cyndi M.