Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I needed to add new pet to insurance
I needed to add new pet to insurance. Operator was very helpful going through the process. Very satisfied with her help and very professional.
Insurer: ASPCA
By: Eddie Morgado
Easy to upload bills and records for…
Easy to upload bills and records for filing claims. Very quick reviews and responses with claims
Insurer: MetLife
By: EDMUNDO CORTEZ
Easy to file a claim
Easy to file a claim. Quick response. Accurate follow through in payment of benefits.
Insurer: MetLife
By: customer
My vet eye specialist was able to file…
My vet eye specialist was able to file with trupanion each visit and when I had met deductible they were a big help with operative procedure cost. So glad I have Trupanion!
Insurer: Trupanion
By: Rebecca Thore
Such an easy process to make a claim…
Such an easy process to make a claim and quick response time
Insurer: MetLife
By: liza ambrose
They are quick to process claims
They are quick to process claims. Pick up phone with any questions i have. Covers more than any other company ( when comparing with friends)
Insurer: MetLife
By: Sharon Hausner
My representative
My representative, Jason, was extremely helpful and caring. He answered all my questions and was so patient. Always returned my calls promptly and every time he was very considerate and understanding about my feelings and questions. He was very professional, knowledgeable and friendly. Great experience!
Insurer: ASPCA
By: Evie Rodriguez
Easy way to place a claim
Easy way to place a claim and prompt response made the whole process less stressful when dealing with our sick pup.
Insurer: Spot
By: Lisa
I’m very pleased with MetLife
I’m very excited pleased with MetLife. My puppy is accident prone and we have had to make a few claims. They are prompt with reimbursement and nice to speak with on the phone. I have been very pleased.
Insurer: MetLife
By: JM
Great Pet Insurance and Wonderful Customer Service
I have been a customer or should I say my cat is. MetLife is the best pet insurance in my opinion. I have always had excellent service, awesome customer service. Fast payments. They cover a number of things, and I can't speak anything negative about them. I am more than pleased with them and I have recommended them to all my friends, including the one who is reading this and looking for great pet insurance and great people.
Insurer: MetLife
By: Jane Weiss