Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Buyer Beware - Small Print Clauses
Buyer beware. Small print clauses. Wouldn't work with us on a pretty common sense issue regarding orthopedic issues in the first six months. She was limping a little after getting up but went away after a few steps so I took her in for a check. In the app, I picked limp/lameness from the drop down on the claim because there aren’t a lot of choices. They denied my claim for pre-existing orthopedic issues and said I can never use their insurance for any related issues in her life. She was never diagnosed with dysplasia or lameness. I got an $800 estimate for X-rays from the vet but not doing it because nothing will be covered. We tried talking to the insurance company hoping they would see this as an app triggered unfounded misunderstanding. They couldn’t understand what the issue was. This is a mutt puppy mind you and not a hip issue prone breed. Not getting another cent of my money and lucky I don’t try to collect the first couple months of premiums I wasted money on. Your reply about small print and fraud blow right by the point. It was obviously not fraud with a puppy and was never diagnosed anyway, just enough legal BS to keep making money and blame the consumer. I see more bad reviews than good so I am guessing you will fold or change names. I really wish there was a local office to visit.
Insurer: Embrace
By: Mark Prorock
Professional in dealing with customers…
Professional in dealing with customers & very knowledgeable about insurance coverage .I have high praises for the employees that I have spoken too.I’ll be happy to recommend Trupanion.
Insurer: Trupanion
By: Norma
Easy process
Easy process and I wasn't sent too many reminder emails.
Insurer: MetLife
By: Riker
I had a good experience with them
I had a good experience with them
Insurer: Nationwide
By: AWAMARA LACOUR
I already have 5 pets insured with
I already have 5 pets insured with. Adding another one was a breeze. The questions were easy and to the point.
Insurer: Nationwide
By: Lee Trujillo Lopez
Woman that I spoke with the very…
Woman that I spoke with the very knowledgeable Pleasant confident of her answers and my questions and I felt confident going with the company
Insurer: Prudent Pet
By: herwerthdebbiegmail.com
Fetch pet insurance app is easy to…
Fetch pet insurance app is easy to navigate and to send claims. They keep you informed as the claim is processed too.
Insurer: Fetch
By: Diane K
First Claim With Fetch
Everything went exactly as it was supposed to. Great communication, pleasant people to deal with. Benefits paid were exactly as explained.
Insurer: Fetch
By: Gene Bach
Long time customer, never a problem
Many years ago I was introduced to Nationwide Pet Insurance when it was offered through my employer. It is easy to make a claim and payments were always accurate and prompt. I just adopted a new pet and Nationwide is my insurer of choice. I trust them and would not insure my pets with anyone else.
Insurer: Nationwide
By: customer