Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Helpful
Helpful. Easy to navigate and understand
Insurer: MetLife
By: Jennifer Ramos
Very friendly
Very friendly, listens and takes the time to explain everything. Definitely would recommend other people and have.
Insurer: Prudent Pet
By: missjayegmail.com
Billing system is antiquated
Billing system is antiquated. Mistakes in entries and need to call several times and after speaking with a supervisor problem finally got straighter out. This would have been unnecessary if the account was entered properly to begin with. I called to report the deductible was not paid and they paid me for a claim. I got a letter that I had to reimburse and could only be done via check in the mail. Is this still the 50's. Not happy.
Insurer: MetLife
By: Janet Leo
Always speedy and accurate claims…
Always speedy and accurate claims processing. Very pleased with the service received so far.
Insurer: Spot
By: SB
Helpful and easy…
Danielle was so helpful when we applied for the policy we felt like they cared and all my questions were answered. My submissions of my claims were replied to and answered immediately.
Insurer: MetLife
By: Christine
The process was very easy and the…
The process was very easy and the resolution was quick.
Insurer: MetLife
By: customer
It is an easy submission process when…
It is an easy submission process when it becomes necessary. Resolution is fair and quick.
Insurer: MetLife
By: Harry Miller
No hassle when it comes to submitting a…
No hassle when it comes to submitting a claim. Quick to respond and issue refund. This will be my second year with them and I couldn't be happier.
Insurer: MetLife
By: customer