Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Easy to submit claims which have been…
Easy to submit claims which have been reimbursed in a timely manner. Easy to speak to a representative if I have a question and get not difficult to get past “ Ai”
Insurer: MetLife
By: customer
Highly recommend
Overall friendly process from the insurance options selection tailored to your pet’s needs and budget. First time insuring our Pets due to increasing vet costs. We had an emergency situation with our senior cat, and the overall claim process was very smooth, all online, sharing the vet’s information fast. The coverage was exactly what we agreed on our contract selection, took a couple of weeks for the review process to complete since we (Mom’s and Dad’s fault) did not submit our pets vet chart on time, however it was pretty clear and fast once they received all the details. Highly recommended
Insurer: Pumpkin
By: Gabriella
I needed to add new pet to insurance
I needed to add new pet to insurance. Operator was very helpful going through the process. Very satisfied with her help and very professional.
Insurer: ASPCA
By: Eddie Morgado
Easy to upload bills and records for…
Easy to upload bills and records for filing claims. Very quick reviews and responses with claims
Insurer: MetLife
By: EDMUNDO CORTEZ
Easy to file a claim
Easy to file a claim. Quick response. Accurate follow through in payment of benefits.
Insurer: MetLife
By: customer
My vet eye specialist was able to file…
My vet eye specialist was able to file with trupanion each visit and when I had met deductible they were a big help with operative procedure cost. So glad I have Trupanion!
Insurer: Trupanion
By: Rebecca Thore
Such an easy process to make a claim…
Such an easy process to make a claim and quick response time
Insurer: MetLife
By: liza ambrose
They are quick to process claims
They are quick to process claims. Pick up phone with any questions i have. Covers more than any other company ( when comparing with friends)
Insurer: MetLife
By: Sharon Hausner
My representative
My representative, Jason, was extremely helpful and caring. He answered all my questions and was so patient. Always returned my calls promptly and every time he was very considerate and understanding about my feelings and questions. He was very professional, knowledgeable and friendly. Great experience!
Insurer: ASPCA
By: Evie Rodriguez
Easy way to place a claim
Easy way to place a claim and prompt response made the whole process less stressful when dealing with our sick pup.
Insurer: Spot
By: Lisa