Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Shannon was extremely helpful
Shannon was extremely helpful and knew the company well
Insurer: Trupanion
By: Cindy
Great to deal with!
Great to deal with!
Insurer: Trupanion
By: Barbara
Great to deal with!
Great to deal with!
Insurer: Trupanion
By: Barbara
Shannon was extremely helpful and knew the company well
Shannon was extremely helpful and knew the company well
Insurer: Trupanion
By: Cindy
Impressed with the Level of Customer Service
I signed up for pet insurance in November 2017. Before I decided to purchase my ASPCA policy, I did a lot of research on plans. What sold me on the insurance were two things- the benefits offered and the outstanding level of customer service. In speaking to the lady who signed me up, it was very apparent that she knew her product, was very helpful and kind on the phone and was great to talk to - I could tell that she really liked her job and enjoyed helping prospective customers select the best option for their pets. I work for a software company and always notice when customer service goes above/beyond - sadly, I can count the number of times on one hand when I had a really positive experience, and that tells me that many companies out there are still getting the customer service thing wrong. I received a "just checking in" call from Tom yesterday asking me how my pet was doing, if I had any questions about anything, and how the process went for my first claim. It just solidified the good experience I had when I signed up, and made me feel like ASPCA actually cares about my pet and me. This is a case study of how to do it right for other companies who don't know the true meaning and importance of customer service.
Insurer: ASPCA
By: Tania
Peace of Mind
My best pal, Laddie, suddenly became gravely ill with a ruptured splenic mass. In the hour or two when we had to evaluate how to proceed, knowing that we had Embrace insurance to help with the costs made our decisions to proceed with a splenectomy much easier. In the end, the mass was benign! My dog is happy and healthy again. The surgery was worth it and Embrace made the costs much more manageable. They processed my claims before my dog had the stitches removed. Amazing company!!
Insurer: Embrace
By: Chris
Fast and efficient service
Nationwide is on our side...claims are handled quickly and it's nice to get a follow up as well. Thank you
Insurer: Nationwide
By: Patrick
Awesome service and always concerned about Riley's health.
Our little Riley had to have emergency surgery and it was so easy submitting the paperwork to Nationwide. I believe they are truly concerned about Riley's health and are always helpful when I call with any questions. We're still pending one of the surgery claims, but hopefully will be pleased with the outcome.
Insurer: Nationwide
By: Tanya
Slow and not responsive
Initial review is "so far, not good!" Seven weeks after we submitted a claim and hearing nothing but, "We are slow" emails, "please forgive us." I called. All I got was, "we have a large volume and are working the claim" and "we are waiting to get records from your vet." I asked when they reached out to the vet so I could make sure the request was handled quickly, she could not tell me. After getting basically nothing from the girl at FIGO, I called the vet and she informed me that they had reached out this morning and and just completed the request and sent all of the records back to FIGO. So FIGO has everything, now we see how much longer this takes. As of now, I would not recommend this company.
Insurer: Figo
By: Marc
Wish human insurance was this easy
Have been with Nationwide since they were VPI. Easy to work with, fair reimbursement, and fairly quick turn around on claims.
Insurer: Nationwide
By: Casey