Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Embrace helped Dave my dog's life
My dog, Otto, got sick, very rapidly. We went to the ER and they were going to run a barrage of tests because they didn't know what was causing it. They said we could wait because it was going to be expensive and they thought he didn't look critical. The next day he still wasn't better, so we decided that the cost didn't matter. Our little guy looked dreadful. We took him back. Turns out he has Addison's disease and if we had waited another day or even until that afternoon, he would have died. Embrace allowed us to not take money into consideration when saving his life. Since last month, we have had easily $5000 in vet bills between the three day ICU stay, one follow-up scare, injections every four weeks and blood tests every two weeks. Otto will need monitoring and monthly vet visits for the rest of his (hopefully) long life, so knowing there are no lifeline limits and they won't drop him is a huge comfort in our lives. There's no way I could afford his care without Embrace. I put his bills on my credit card and they process and reimburse very quickly so I never accrue interest on my card. It is a big relief. I recommend them to every pet owner I know.
Insurer: Embrace
By: Josh
Rep was very informative and able...
Rep was very informative and able to answer all of my questions. Still waiting for the email confirmation of my policy however.
Insurer: AKC
By: Mary
Great customer service, extremely helpful
Both Jasmine and Kayla who I spoke to this morning at different times were fabulous! Great customer service, extremely helpful with answering questions and advising about plans and deductibles etc. overall VERY good experience
Insurer: AKC
By: Kayla
The greatest pet insurance company I have ever had for my dogs
I can't say enough about the quality of care from Embrace Insurance. Great customer service!!! Couldn't be happier
Insurer: Embrace
By: Beth
Recommended due to timeliness and customer service
Although costly ASPCA pet insurance is very good with timely payment and excellent customer service.
Insurer: ASPCA
By: Diane
Best choice I ever made with price coverage and fantastic service!
Fantastic coverage and I am always overly impressed with their customer service.
Insurer: Embrace
By: Katie
Thank you for your compassionate help
Again, you were always there when I needed you and today was exceptional. Thank you, Dan
Insurer: Nationwide
By: Gertrude
Excellent service & pays claims right away!
Some of my friends have recently signed-up their pets to have ASPCA Pet Insurance. They did so because of the amazing service that I've been receiving for several of my pets' recent insurance claims. I cannot impress (enough!) just how awesome ASPCA Insurance has been for them. Filing a claim literally takes only 1 minute online. Then, they typically PAY the claim within just a couple of days. KEY: Make sure your Vet ALWAYS gives you their "Vet Notes". Then, upload those notes WITH your itemized paid invoice(s), online. NOTE: Sometimes, Vets don't QUICKLY provide their file Notes right away. And THAT has been the ONLY reason I've ever experienced any kind of slight delay in payment from my pets' ASPCA Insurance. They usually pay claims within just a couple of days from submission & even do Direct Deposit into one's bank account. I couldn't be more pleased with their amazing service!
Insurer: ASPCA
By: Valencia
Very Satisfied
My experienced with Embrace has been great! I have 3 pet dogs that Embrace health insurance has service within the past 2 years. I am very grateful for the Company helpful services. I look forward for another year with Embrace!
Insurer: Embrace
By: Minerva
Thanks Nationwide.
Nationwide has made vet visits and concerns for Patches pain free. Thanks again Nationwide from me and Patches.
Insurer: Nationwide
By: jackie