Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Friendliest and most caring staff
I have called several times and the staff is the friendliest and most caring staff I have ever spoken with. They answer all of my questions in terms I understand and never make me feel wrong for calling. Excellent customer service!!!!
Insurer: AKC
By: KELLY
Worthless
Those giving favorable reviews must be submitting only wellness claims. I haven’t had a single claim paid without argument in the last year. Be prepared to have to make your vet follow up on every single claim. You will need to monitor every one because they sit on them and don’t process them. I’d use Happy Paws. Hear great things from other owners much happier with their pet insurers.
Insurer: Embrace
By: Kathy
Prompt service.
Embrace was easy to work with and reps were helpful and caring.
Insurer: Embrace
By: Carole
Avoid like the plague
Don’t bother with Embrace. Expect flaming hoops to get any coverage, hideous mishandling of claims, endless requests to vet for the same records over and over. They will take your money, haggle endlessly about ever claim, deny everything and it’s just one long battle for any kind of coverage.
Insurer: Embrace
By: KKW
This is truly a “no hassle” company!
The best insurance company I have ever dealt with, both pet and human! My Maizee was in the emergency room for 3 days, gravely I’ll and subsequent death due to autoimmune disorder. The claims were paid within a week with no questions asked. All The personnel in the company sent condolences and sympathy upon her death! They truly are a company that cares about their clients and patients and help to make a sad and difficult time more bearable. Thank you, Embrace!
Insurer: Embrace
By: Marge
More prompt with this refund. Very satisfied
Good working with vets and prompt with returns
Insurer: Embrace
By: Judy
Great Plan
I have had Nationwide now for about 9 months. Once I met the deductible, Nationwide has been very response on reimbursements. So far I'm very happy. I get emails asking how my dog is doing after his vet visit. Great customer service.
Insurer: Nationwide
By: Jimmy
Shannon was extremely helpful
Shannon was extremely helpful and knew the company well
Insurer: Trupanion
By: Cindy