Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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If only our human health insurance was so easy and straightforward!
We have had Nationwide for our dog since she we brought her home, and it has been wonderful. We have primarily used the preventive coverage, but she also got emergently sick once, and Nationwide covered per our policy without problems or delays. Any requests for additional information were understandable and reasonable. I only wish all of our insurance policies were as simple to understand and provided such timely coverage!
Insurer: Nationwide
By: Allison
So glad that I have Nationwide!
I have so enjoyed having Nationwide Pet Insurance. When I was in need for help with my dog, the VetHelpline was there. Gave great advice. Have never had an issue with a claim. Claims are processed reasonably quickly. No complaints.
Insurer: Nationwide
By: Kaitlin
Comprehensive Coverage Worth the Cost
I have had Nationwide Pet Insurance for about 2 years now for each of my two cats. I got Whole Pet Wellness Plans after one of my cats contracted a kidney infection which end up costing me over $1000. Since then, I have been very satisfied with the service. My Whole Pet Wellness Plans each have a $250 annual deductible and then a 10% copay once the deductible is met. This is wonderful; the plan covers nearly EVERY medical issue my girls may face as well as wellness visits and dental cleanings. It has absolutely been worth it. One annual check up nearly maxes out the deductible, and then I can take them in for a dental cleaning and get treatment for any surprise issues without breaking the bank. This year one of my cats had a check up, a dental cleaning with anesthesia, a tooth extraction, AND several visits to treat an abscess on her back end. In total her treatments cost me just over $400 including the deductible and copay; that is only about 20% of the actual total cost. In addition, Nationwide recently started taking scanned copies of claims forms via e-mail, which has greatly reduced the wait time for refunds. Overall, Nationwide's service has been immensely helpful and given me great piece of mind. I like to tell folks that my cats have cheaper and more comprehensive health insurance than I do!
Insurer: Nationwide
By: Barbara
10 years of Embrace Coverage has been well worth it
Both of my 10 year old dogs have been covered by Embrace since they were only a few months old. We have now used coverage for both of them, and the process today has been as easy as it was 9 years ago when we first needed it. The staff are always helpful and responsive, whether on the phone or via email. The documentation process is simple, just be sure to ask for an itemized break down of your vet visit that might be submitted. I have always recommended Embrace, from when we lived just around the corner from their office, to when we lived in Baltimore, to now while we're in Denver. Thank you for making such difficult times a little easier!
Insurer: Embrace
By: Nina
Thank You!
Great insurance company that has my back as a customer. Thank you for calling to see how my Cocoa was after surgery. You don't know how much that counts.
Insurer: ASPCA
By: Lisa
Nationwide provides great pet insurance and my dog is very happy
Nationwide has been great in helping me with, and processing my claim very efficiently. I am extremely happy with the service and coverage that Nationwide provides for my dog, Bailey. It provides great peace of mind. I am very impressed with this company.
Insurer: Nationwide
By: Thomas
I just renovated my dog Benji 's...
I just renovated my dog Benji 's insurance and the person who helped me on the phone was very helpful! Thank you Rosa for being so nice.
Insurer: AKC
By: Raquel
Amy was very gracious!
Amy was very gracious! I'm sure she hears many stories of sick pets. But, she was very caring! Thank you Amy!
Insurer: AKC
By: Cheryl
Quick & Reliable,
It's nice knowing that I have insurance on my pet. I had never thought of this before until my breeder suggested it. How wonderful to know that he is insured, just like my children, and his routine care & even emergency medical is covered! Nationwide makes it easy with online access, online claim forms & you can even submit your claims online as well as keep track of the status! Our next pet will definitely have this and I do recommend it to others.
Insurer: Nationwide
By: Shawna
Prompt, helpful and reassuring service
I have delighted with the ease of filing for reimbursement, that my policy coverage was better than expected, and when I called the Vet hotline - they were both helpful and reassuring. Absolutely recommend - good value and great service
Insurer: Nationwide
By: Ruthy