Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thanks nationwide :)
I've had the easiest time with nationwide pet and recommend it to everyone. I got the wellness + pet insurance when my my dog was just a puppy and it more than covered all those puppy visits and fixing (chose wellness plus because it covered fixing when I enrolled, I don't know if it still does but that alone makes it very worth it as a puppy). Not only that, but when my dog was very sick one night and the vet bill turned out to be about $3k the bill became manageable after insurance. There was no worrying on my part on how I'd find that money and I could relax knowing my dog's care was taken care of instead of having to consider the cost of care. Customer service was good the few times I called as well. I'd would like a mobile app for easy claims though (there is a nationwide insurance app but it only seems to link to my car - if it is in fact via that app the UI should be adjusted, it's not very intuitive) and I'd prefer if I didn't have to go through nationwide-->chase payment-->reimbursement, I'd prefer a more direct online payment method, but it's not the worst and it's understandable. Other than that I am a very happy customer :)
Insurer: Nationwide
By: Olesya
ASPCA Pet Insurance is the best!
When one of our dogs died, ASPCA was so kind and considerate. They called, they sent a note and most importantly, they refunded the balance of his insurance premium without our even asking! We have insure our new pup with ASPCA and continue to be grateful for the care and responsiveness we receive for Penny, who we have had insured with ASPCA for more than 8 years. Submitting claims is fast and easy and the response time very fast. It is actually kind of hard to believe they are in the insurance industry! None of my other experience with insurance companies is so pleasant, easy and compassionate.
Insurer: ASPCA
By: Heather
Awesome coverages!
Our last Golden Retriever's insurance turned out to be a joke, although we had the best plan they offered and had it for 9 years, they ended up only paying 20% of his $4,000 for his cancer medical expenses. We were very disappointed. The company found every reason to not help with his expenses. For our new Golden puppy, I checked out EACH and EVERY pet insurance company I could find, and there are many these days. FIGO had the very best coverages for so many things that other carriers do not cover. We have had one claim and it was easy to file online. The reimbursement (which paid out way more than the last company would have paid) took about a month, but FIGO said they were changing the way they paid to expedite future reimbursements. All in all, I am pretty sure that we love FIGO!!!
Insurer: Figo
By: casey
Great Pet Insurance with easy and fast claims
My 4 year old Havachon was sick recently and needed 24 hour evaluation which accrued a Vet bill over $2000. Healthy Paws Insurance paid exactly what it claimed in the policy. No scams or questions. I provided them with the documentation and the claim was processed quickly and efficiently, no questions asked. A+ Pet Insurance ! I recommend Healthy Paws.
Insurer: Healthy Paws
By: Frank
Wonderful company
I have been with Embrace since my two cats were kittens, coming up on 5 years. They have been great. They correspond and process your claim(s) fast. I've been telling my friends about them.
Insurer: Embrace
By: Mildred
Fantastic and Wonderful
I called a couple of times asking about the reimbursement of my claim. I received it promptly and the 2 women that I talked to were just the nicest and caring women I have ever talked with.
Insurer: ASPCA
By: Catherine
Fast Reimbursements and Great Coverage
Claims are easy to file and reimbursements are processed very quickly. I'm extremely satisfied with ASPCA Pet Health Insurance.
Insurer: ASPCA
By: Alyssa
Amazing ins company!!!
Once again, submitted a claim, once again an immediate and friendly response and fast turn around with reimbursing us. I wish our human insurance was half as good!! :)
Insurer: Embrace
By: patricia
Great!
Always have a good experience with them.
Insurer: Nationwide
By: Tara
Pre-existing conditions limit this pet insurance
I've used ASPCA pet insurance for several years now and have been fairly pleased with the service and benefits. My dog is now 15 years old so as he has gotten older then new ailments have come up. With this insurance, a illness that comes up this year is a pre-existing condition for next year and forward so nothing is covered for that illness after the current year. My dog can no longer be covered for his back or his liver which flare up usually once a year. I shopped around a couple of years ago and this was the only insurance that we take my dog due to his history so I am appreciative that we can still use this policy. Overall though, I think they have one of the best customer service departments of any industry I am a consumer of. Another good feature is the auto-reimbursement in my checking account. I still wait for dentist reimbursements to come in the mail but my pet insurance company can send directly to my checking account. I can also see the claims on line before I get the paper copy in the mail..
Insurer: ASPCA
By: Brian