Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Great coverage without any games when it comes time to pay on claims
You always process the claims promptly and always pay what you are supposed to pay. There aren't denials of claims due to some small print exclusion in the policy. The policy works as advertised and I am very satisfied.
Insurer: Nationwide
By: Jason
Without a doubt, Nationwide Pet is the best pet insurance on the market.
Nationwide Pet is a wonderful insurance product. The plan I have pays 90% of claims after a $250 deductible. There are very few restrictions in what is covered. The payouts are done quickly. I recently had a health issue with our Pug which required approx. $2500 in vet bills. Without Nationwide Pet, we would have had to make tough decisions on what we could afford for treatment. The removal of stress not having to worry about these type of decisions is worth every penny. If you need to speak with the customer service team (which I did), you will find them super helpful and caring.
Insurer: Nationwide
By: Lance
Wow!
This is the second claim that I have put in through PetsBest! They truly are the best. Quick, easy and upfront claims process. So happy that I decided on PetsBest Pet Health Insurance for my puppy!
Insurer: Pets Best
By: Tatiana
Quick and easy processing of claim
Easy to upload receipts. Quick processing time. A call several weeks later to see how my pet was doing. Worth the cost.
Insurer: ASPCA
By: mindy
I'm extremely happy with the service I have received from your company
I have had your service for six years with my dog. Recently put my cat on. Never have had any problems, claims are paid in a timely manner. Would highly recommend your company
Insurer: Nationwide
By: Linda
Excellent
This is the best pet insurance you can get! So helpful and always there to take care of your pet! Hire this service was the best decision ever!
Insurer: Nationwide
By: Patrick
The most efficient, generous and easy to use pet insurance program!
I am so happy we decided to choose Nationwide pet insurance for our dog! The claims are very easy to submit and the funds are in our checking account within days through direct deposit! I love the wellness insurance you can add to your plan as it covers most of the vaccines and other medicines such as Heart Guard.
Insurer: Nationwide
By: Terrance
Thank you Nationwide
Thank you Nationwide for helping me take care of Coco. Couldn't have done it without you.
Insurer: Nationwide
By: Jackie
Affordable, reliable, and quick to take care of business
I have had Pets Best for 4 years and haven't needed to use it much - until 2 weeks ago. My dog had a limp and was scheduled for an orthopedic consult. The day of his appointment, they decided they wanted to keep him for TPLO surgery. We picked Ronin up the day after surgery, submitted the documents online (so easy) and our claim was settled in 10 days. I couldn't be more pleased with my experience. Watching your pet suffer is stressful enough; having the peace of mind that I didn't really need to worry about money on top of it was priceless.
Insurer: Pets Best
By: Sarah
Nationwide is a reliable pet insurance company.
We've used Nationwide for almost four years now for the City's police K9. They cover all major medical and some minor issues, such as teeth extractions. The claim submission form is simple and submitting a claim is easy. Having health insurance for our K9 relieves some financial stress associated with this program!
Insurer: Nationwide
By: Holly