Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Extremely pleased with the quick reimbursement.
I'm very pleased with Nationwide. My daughter recommended the company as she is a subscriber for her dog. I have a cat and some minor claims over the past few years were reimbursed in a timely manner. Recently he needed extensive, costly dental surgery with extractions. I was reimbursed 100% quickly. I've recommended Nationwide to my colleagues and friends. I'm extremely pleased with Nationwide Pet Insurance.
Insurer: Nationwide
By: Lisa
Embrace is part of our Family!
As both somebody who works part-time at a veterinary office and a director of a dog rescue group, I never thought that pet insurance would be such an important part of every pet owners life! I have had Embrace on my dog Dexter for over 8 years. My Veterinarian recommended them when I brought him in for his first puppy exam. Although Embrace has covered multiple issues in the past, a recent lump found in his neck turned out to by a cancerous thyroid tumor. I was able to make important decisions for Dexter without concerns of the cost of his care. I never though my dog would have an oncologist. I am thrilled that with Embrace at my side, he was able to have first a CT and then surgery to remove both thyroid tumors wth clean margins. His outcome looks amazing, and I am so thankful that Embrace was there to take that part of the stress off my plate! LOVE this company!!
Insurer: Embrace
By: Jennifer
The best customer service ever!
I have been 100% satisfied with pet insurance with ASPCA. I Have had the insurance for 2 dogs over the last 10 years and never had an issue with them denying a claim or holding up any payments. It more than pays for itself.
Insurer: ASPCA
By: Linda
Good Company, Good People
Embrace Pet Insurance does what it says it is going to do and does it well. The people are polite, caring and competent. The claims are promptly reviewed, and I especially like that benefit checks are direct deposited into our bank account. We previously had another company insuring our dogs and they can't compete with Embrace. Highly recommend.
Insurer: Embrace
By: Ann
Taking care of Blossom
I have been caring for elderly bulldogs for a few years now and I could not give my sweet doggos the kind of medical care they need without Embrace Pet Insurance. The coverage is excellent. The claim process is simple whether I do it or my vet's office does. The staff is available to answer any questions and they provide compassionate, timely assistance. Having coverage through Embrace takes my stress level down a lot when I am dealing with an illness or emergency.
Insurer: Embrace
By: Anna
Awesome
This insurance company has been great. I have never in counter a problem & you all have always been prompt when handling my claims.
Insurer: Nationwide
By: Susan
Clearly the best insurance
Very prompt and professional. Fast reimbursement. Fair charges and outstanding insurance
Insurer: Nationwide
By: Linda
Great customer service.
Received quick service on my claim.
Insurer: Nationwide
By: Judith
Grateful!!
Love Nationwide for insuring my pet, no complaints!!! Claims are done fast and deposited in my account fast.
Insurer: Nationwide
By: Shamille