Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace made it possible for my Gus to spend more time with me
When I took out health insurance on Gus I did so just on the possibility that he might injure himself while duck hunting. For his first five years he became a trusty hunting buddy but as dogs do he became a member of the family. I never filed a claim for routine care or anything. Just kept the insurance for that improbable accident. Then I noticed one week lumps in his neck. Sure enough it was lymphoma, the worst kind. The vet said he had maybe two months. But because I had health insurance I took Gus to a pet oncologist and she confirmed the worst. I called Embrace about the possible treatment. They said it is covered, just provide the necessary information, forms, and receipts. Gus started chemo immediately and is halfway through his course of treatment. Because I caught it right away and sought specialized care and Embrace responded immediately Gus is progressing well with a good prognosis following completion of treatment for years of remission as opposed to losing him by now. Thanks to Embrace and their caring and responsive staff. John
Insurer: Embrace
By: John
Embrace is so easy to work with, I wish MY insurance was this easy!
It is so easy to file a claim with Embrace and before you know it, your refund is in your checking account! Piece of cake. The big people insurers would do well to study this company! Also easy to talk with a real person if you need to.
Insurer: Embrace
By: Margaret
Satisfaction decreasing
My satisfaction with Embrace has unfortunately lessened in the past year. I have received three different sets of instructions as to how best claim medications purchased online (but with my vet's Rx). The inconsistency is confusing, and I did have one claim rejected based on a pre-existing mass my dog had, only the vet invoice says nothing about a mass... However I must still say that customer service responds quickly to my questions and they are pleasant and the hold time is minimal. And I have not had any issue with Embrace until this past year.
Insurer: Embrace
By: Peg
Healthy Paws denied our only claim. We have been paying the premium for our daughter's Yorkie since 2014.
Don't be a fool and buy pet insurance from Healthy Paws. We have been paying the Healthy Paws insurance premium for our daughter's Yorkie since 2014 and they denied our only claim. They are very good at marketing and making people believe they care about pets. To be fair all insurance companies are in the business of denying claims especially the ones that don't face strong regulations by states. They make money by denying claims and raising premiums so that owners cancel their policies.
Insurer: Healthy Paws
By: Dora
Worth every penny
I have been grateful to have Embrace Pet Insurance since my dog was 4 months old. I only obtained this as a precaution and so glad I did! My mastiff became sick with an autoimmune disease at 1.5 yrs old and the bills have been endless. Having this pet insurance has been a life saver. Claim process is smooth, reimbursement deposits have been smooth and customer services is great...truly worth every penny!
Insurer: Embrace
By: Madeline
Nationwide Pet Insurance has been the best thing I could do for my dog.
Nationwide Insurance coverage is easy to understand, either online or via a phone call. I chose to cover my dog since she was 6 months, for routine care and accident care. Knowing that I have support for her healthcare, advice and financial, makes loving and caring for my dog less stressful. Very grateful to have Nationwide on my side!
Insurer: Nationwide
By: Megan
Latonya was very helpful and friendly
Latonya was very helpful and friendly
Insurer: Trupanion
By: Jodi
Amazing Pet Insurance!
Embrace has consistently provided the most excellent coverage for all four of our pets. I highly recommend them. They are quick to respond and explain benefits.
Insurer: Embrace
By: Davee
so happy I found you embrace
having a pup I have taken full advantage of the wellness ...and embrace has been wonderful....claims reviewed and paid quickly..... my pup recently had cherry eye and so far Embrace has out done them selves once again... at least I can enjoy my pup and not worry as much about the vet bills... thank you embrace
Insurer: Embrace
By: eileen
Very professional and I was impressed.
Y'all are awesome! Had no problems at all.
Insurer: Nationwide
By: Rebecca