Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Better than my own health insurance!
Highly recommended... customer service is outstanding and claim processing is very fast.
Insurer: ASPCA
By: Marlene
Good customer service!
I have been using Pets Best for a couple years now. The only thing is you have to pay up front and then are reimbursed but I think all pet insurance is that way. They have helped me a ton. It's important to know that you can take care of those you love most. If you are looking for insurance w/ good customer service and to have your claim processed in a timely manner, Pets Best is a good choice.
Insurer: Pets Best
By: Brian
Best pet insurer out there
I have had my beautiful Lab Max insured with Embrace for nearly 2 years. I have unfortunately had to use it several times due to cancer, and they have always been accepting and prompt with the coverage. I don't know how I would have done this without them. The customer service is excellent; friendly and very helpful. Thank you Embrace! (and yes, I have recommended them to other pet owners)
Insurer: Embrace
By: Margaret
Embrace has been a life saver!
I have had multiple pet insurances throughout my dog's life. The past few years we have had Embrace. My dog is almost 13 and she recently started having major heart problems the past few months. Submitting a claim is easy, as my vet keeps a blank claim form and submits it for me after a visit. Embrace is quick to process claims and they have great customer service.
Insurer: Embrace
By: Rachelle
Thank you and keep up the good work!
Kayla took care of all my requests, questions and changes in a timely, polite and professional manner. Thank you and keep up the good work!
Insurer: AKC
By: Dawn
Easy, economical, excellent!
Emma was so great! She was super friendly, informative, cheerful and thorough. The rates are very reasonable and the coverage is excellent. Thanks so much!
Insurer: Pets Plus Us
By: Jennifer
A Must Have
I debated for a long time on whether or not getting pet insurance was necessary. I finally took a chance and purchased Embrace Pet Insurance. I read the reviews from other insurance providers and came to the conclusion that Embrace was worth a try. I have now had all 3 of my fur babies insured through Embrace for nearly a year and I must say that it is totally worth it!! Embrace is friendly, fast and worth the cost. I will remain keeping my babies insured through Embrace. I tell my friends and family about it and my father even changed his pet insurance provider just to use Embrace and he too has been very pleased.
Insurer: Embrace
By: Shantel
Seemed to explain everything.
Very nice associate. Seemed to explain everything. But will have to call back for more of an explanation once I receive the refund.
Insurer: AKC
By: Paul
Healthy Paws is By "Paw" the Best Pet Insurance Company!
I have been with Healthy Paws for almost 8 years. When I adopted my rescue dog from the Humane Society several years ago, I really took my time and researched all of the different companies and policies out there and compared all of them carefully. I chose Healthy Paws not only because they have really good rates and benefits (which they do) but also because they are so upfront with their benefits and pricing. They don’t try to scam or trick you like a lot of other companies do. They are completely honest and trustworthy, which is so refreshing from an insurance company!! A big difference from other companies is that there is no per-incident cap, annual cap, or lifetime cap on benefits. However, the real clincher for me is that they even give back to help homeless pets. How many companies do that? I am so glad that I chose Healthy Paws. I tell everyone I know (including my vet) about their insurance and always recommend them. Submitting claims is super easy to do online, and my claims are processed promptly and reimbursement done easily with direct deposit into my checking account. After my senior dog recently had a growth removed from his leg, I even got a personal follow-up e-mail from them just to check up on my furry pal to see how he was recovering and to send him best wishes from Healthy Paws! I normally don’t take the time to write reviews, but this company really is exceptional. If you don’t have time to research and compare the different pet insurance companies, you can take my word for it that this is the one to go with.
Insurer: Healthy Paws
By: Wendy
Happy to have embrace
First let me say I’ve had pet insurance for almost 10 years. Embrace probably for the last seven. I got pet insurance because my dogs were so energetic I figured it was gonna cost me an arm and a leg. Well, they didn’t. Moses, my male dog, just recently at the age of nearly 10 developed cancer in his spleen. We had to have emergency surgery. The costs as you can imagine are astronomical and without Embrace insurance I would be so far in debt. The claims were reviewed fairly quick and reimbursed as soon as they were approved. This has been a big relief during a time of sorrow and uncertainty. We are still looking at options for treatments, such as chemotherapy. It is a big relief to know that if that is what we choose to do Embrace will help us pay for the cost. I can focus my attention on my dog and on the decisions that I have ahead and leave a big chunk of the financial burden with Embrace insurance. Thank you for that.
Insurer: Embrace
By: Georgette