Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Our experience with Embrace has been wonderful!
We have had to use our pet insurance a few times over the last couple years when our dog was very sick, Embrace was always quick to reimburse. The process was always quite simple and we received our money within a few weeks. Customer service dept is nice to deal with also.
Insurer: Embrace
By: Donna
Outstanding Service
We have had an Embrace policy since brought our puppy home. We wanted piece of mind in case something tragic happened. The staff at Embrace have always been helpful and truly care about your pet. Claims are always processed quickly and with zero hassle. I will continue to refer other pet owners to Embrace.
Insurer: Embrace
By: AJ
Glad I have this
I’m very glad I have ASPCA insurance for my big Dudley. His lymphoma diagnosis was devastating but the ASPCA has been incredibly helpful and prompt on payment. The customer service is incredibly sincere and I know the people who work there truly care about animals.
Insurer: ASPCA
By: Claire
Got the info I needed!
Got the info I needed! Dan did great! Thanks!
Insurer: Trupanion
By: Janie
My Initial direct communication with Trupanion was very responsive i’m sure further contact will be as professional as this was.
My Initial direct communication with Trupanion was very responsive i’m sure further contact will be as professional as this was... first impressions are usually lasting
Insurer: Trupanion
By: Richard
Customer service has been a pleasant experience.
Customer service has been a pleasant experience. Have never been dissatisfied.
Insurer: Trupanion
By: Charlz
Just great customer service and everyone really wants to help u and are very understanding why u are calling
Just great customer service and everyone really wants to help u and are very understanding why u are calling
Insurer: Trupanion
By: MICHAEL
Jay was excellent to work with explaining everything really knows her stuff.
Jay was excellent to work with explaining everything, really knows her stuff. Thanks Jay
Insurer: Trupanion
By: Nancy
Very helpful and polite.
Very helpful and polite.
Insurer: Trupanion
By: Ronald
So relieved that I chose Healthy Paws!
My dog has had Healthy Paws insurance for a couple years now & up until last month had not needed it. Out of the blue she herniated a disk which meant expensive surgery. Healthy Paws has been great. They covered my claim with out any hassle. Customer support on the phone was very kind & email correspondence has been thoughtful. I wish human health insurance was this straightforward & compassionate. I highly recommend choosing Healthy Paws.
Insurer: Healthy Paws
By: Christine