Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very satisfied
I have been soo upset about little Hannah being so sick but your understanding and help with the Vet bills have made this all easier. Your staff is compassionate, patient and well trained to help. Thanks again
Insurer: Healthy Paws
By: Barbara
We Could Not Do This Without You!
Since December 17, 2017, the entire Embrace Staff has worked with us wholeheartedly. We had an emergency with our Newf, Winnie, on way to visit our first granddaughter in FL. During the trip there was an emergency with her. We tried everything to the extreme of blood transfusions and plasma. We lost our angel. Now in March of this year after having heart surgery due to the stress, our oldest girl, Cheers, started having issues. Cheers is up in her years but still has a lot of living to do. Embrace Claims and Management has worked to get our claims processed immediately due to huge medical invoices that ate now mounting. They have called to check on both of us and they are sincere in the words they say. I would choose no one but Embrace! Thank you for all that you have done and are continuing to do!
Insurer: Embrace
By: Angela
My Vet tells me she sends her notes...
My Vet tells me she sends her notes etc with each office visit and feels it is redundant that she must resubmit her notes for ALL previous visits. She felt this is a redo of all the previous visits that have been submitted. Thank you for letting me know
Insurer: AKC
By: Patricia
Excellent coverage and easy to use
We switched from another pet insurance carrier to Nationwide and I couldn’t be happier. The process for filing a claim is incredibly easy and fast using the related app and claims are processed quickly. We had a recurring issue with our dog’s eyes and we were able to get the best care for him with less stress surrounding the cost of care. I regularly recommend Nationwide for pet insurance.
Insurer: Nationwide
By: Matt
Quick Claims and Friendly Customer Service
ASPCA has been wonderful while my dog Franklin recovered from a stomach bug and urinary tract infection. They were always quick to respond and extremely helpful over the phone. I would highly recommend.
Insurer: ASPCA
By: Russell
The best Insurance, Hands Down
I’m so glad I did my research. Healthy Paws has never denied a single claim, including my most recent bill of $2,400. Had I not purchased a policy, my dog would not have been able to get her knee surgery she needed to walk after an injury. A couple associates of mine purchased policies from other pet insurance companies and both dealt with denied claims for ridiculous reasons. Healthy Paws has an easy to use app and even directly deposits the money into my account. They work with my vet to get the documents they need and I truly can’t say enough good about them. I wish my health insurance was as good as my pups!
Insurer: Healthy Paws
By: Laura
Excellent service
So happy to have ASPCA pet insurance! Gives us the peace of mind we needed after going through some very tough illnesses with our previous boys that were super costly. Love that they offer wellness coverage as well! Fast claim processing and excellent customer service. Would highly recommend!
Insurer: ASPCA
By: Ashley
if I could share one thing to a new Pet Parent...
You need this and you will NEVER be sorry. Our family uses Nationwide Pet Insurance and I can't imagine how I would have been able to make it through the bills otherwise. Thor, and his predecessors, have been carried on this Health Insurance and it has literally made the difference between life and death. That was without exaggeration. Thank you so much for Nationwide Pet Insurance!!
Insurer: Nationwide
By: Laura
Wonderful!
I have been nothing but please since purchasing pet insurance for our two dogs. Every experience has been awesome and we are so glad we went with Nationwide!
Insurer: Nationwide
By: Angela
Wouldn’t have a pet without insurance=
We have had ASPCA pet insurance for 4 years. I wouldn’t have pet with out having pet insurance. It’s a GREAT peace of mind. You never know when an illness or accident will happen. ASPCA always handle our claims quickly. We are paid quickly. If they are any delays we are informed that they are getting more information from the doctor. I would recommend ASPCA to any pet owner.
Insurer: ASPCA
By: Glenda