Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent, claims paid quickly, and staff is very caring.
Excellent coverage and caring personnel, claims processed quickly.
Insurer: ASPCA
By: Jeanette
Worth the money, quick to reimburse
Every time I have called to ask a question, the staff have been amazing. No long wait times to speak to a human. No excessive hoops to jump through to talk to someone. This is one of the best decisions I've ever made. Especially for a senior animal or very young animal. The only thing that would make this better (and I know it would be almost impossible to do) would be that you dont' have to pay it all up front and then get reimbursed. That's hard and vets are not as willing to give out prompt estimates of cost.
Insurer: ASPCA
By: Laura
Best Decision Ever!
We had been reviewing the many options for pet insurance when ASPCA was recommended by a co-worker. The endorsement was so enthusiastic that I signed Jed up that afternoon. We have had a handful of claims, all of which were resolved quickly through a very simple electronic process. A few weeks after each claim a representative checked in to see how Jed was doing and whether or not his humans had any questions. I truly feel that our family, along with ASPCA and our Vet make a super team to ensure that Jed lives a long happy, healthy life. I recommend ASPCA pet insurance whole-heartedly! (I wish I had known about this website when mulling over our insurance options but know that we made the right decision in going with ASPCA.
Insurer: ASPCA
By: Noreen
BEST!!! I wish I had this health insurance
Great customer service and coverage for our dog Bear. It was so easy to file a claim, and reimbursement came quickly. They cover so much more than my human health insurance! Healthy Paws is seriously AMAZING.
Insurer: Healthy Paws
By: Hailey
Well worth it!
Nationwide has been fantastic to work with. I have used the policy several times now. My pet required some additional medical treatment and they have been great. No problems, quick response. They will email you with updates in the claim process. Highly recommend!
Insurer: Nationwide
By: Mark
Great service!
We have been very happy with Nationwide Pet Insurance! The claim forms are easy to fill out and I love the fact that we can email the claims. We receive the reimbursements quickly as well. Keep up the good work!
Insurer: Nationwide
By: Katie
Shouldn't have a pet without it!
Anytime I have accident with my dog it's always stressful. But I find comfort in knowing that Embrace is going to try to make the process fast and stress-free when it comes to filing processing and covering the claim.
Insurer: Embrace
By: Tiffany
Very efficient and quick response
Handled my claims with efficiency and quick response time
Insurer: Embrace
By: diane
Peace of mind and such a quick reimbursement
I’ve been a Nationwide/VPI client for 13 years now. Recently I had use my insurance for more than routine visits and minor health issues. I’ve always been very impressed with the benefits; my second frenchie, Gabrielle recently required a surgery to stop her frequent bladder infections. I was reimbursed before her stitches were even out. I do a lot of research before I purchase many things and health insurance for my girls is no different. Nationwide offered me a plan that gave me peace of mind should a surgery ever be needed but also has a wellness rider that I included. I’ve called the vet hotline before, my service was excellent, every interaction I’ve had with this company has been top notch. I would highly recommend this company and regularly do to friends and associates.
Insurer: Nationwide
By: Emily
Simple fast and easy!!!!
We recently got a puppy and was unsure which insurance company to pick. A family member of mine told me all about Pets Best insurance and how simple and easy it is. They were right!!! We got the plan that covers everything because i wanted what was best for my new puppy. First trip to the vet was a success i filed my claim right on my phone and within a day i was emailed back and reimbursed that week!!! So fast and easy! Highly recommend!
Insurer: Pets Best
By: Jamielee