Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Highly Recommend
After a lot of research, I settled on Embrace to insure both of my dogs. The monthly premiums are fair, and the coverage is great! They process claims quickly, customer service is fantastic, and overall, it is a no hassle process. The wellness package is worth having for preventative visits.
Insurer: Embrace
By: Kris
Nothing but great communication and coverage.
So far this has worked out well. I think it helps offset the illness and accidents my bully has had and will have potential for as she ages. I think Embrace is very easy to work with and submitting claims is easy too!
Insurer: Embrace
By: Kelly
I wholeheartedly embrace EMBRACE Pet Insurance!
I have had Embrace Pet Insurance for my two CKCS for many years and have been happy with the options they offer, the plans and the reimbursement time. I would highly recommend Embrace to anyone considering pet insurance.
Insurer: Embrace
By: Michele
Great Choice
Embrace Pet Insurance is a great choice!! I did a lot of research for pet insurance for Chance and I'm so happy I picked Embrace. They review and process claims quickly. Their customer service is wonderful and everything is explained in full. The claims process is easy and fast. I couldn't be happier with my choice!
Insurer: Embrace
By: Lisa
Thank God you are here for my babies .
You service has bee perfect. I may not have been able to make the wonderful choices for all my pets care had it not been for your great service. Thank You
Insurer: Embrace
By: Irma
I would recommend Embrace to everyone!
I am so pleased with the great customer service that I have received so far. A+ on communication and responses to claims. I usually have my reimbursement check within 7 to 10 days after filing a claim. If only human health insurance could be this easy!!
Insurer: Embrace
By: Heather
Grateful to Have Found You
My dad works for Nationwide which is how I found out about the pet insurance. I have had VPI for awhile and it was constantly frustrating. Your claims process is so simple and straightforward and I always get something back. It's made being a pet owner a senior so much better. I know I can give them both the care they deserve and might need. Thank you!
Insurer: Nationwide
By: Allison
Great service and response
Fast response to my claim with no hassle - would definitely recommend to everyone
Insurer: Nationwide
By: Anne
Excellent coverage for sick ragdoll kitten
I have had a wonderful experience using Healthy Paws Insurance. My 6 month old ragdoll kitten, Teddy needed emergency veterinary care which included a 3 day weekend in the hospital with an internal medicine specialist. The vets were not sure what was wrong with Teddy and said many possibilities such as "he may need a blood transfusion, he may be neurological etc etc..." - for once in my life I was not worried or stressed about the money because I had Healthy Paws. It felt so different to deal with a pet illness and not have to worry about the financial side and only instead focus on making sure that your pet receives whatever treatment is necessary. So far, Teddy has had $4,600 in veterinary expenses in a short 6 week period. Healthy Paws has delivered exactly the coverage that they stated in the policy and has covered 80% of eligible expenses. This made a huge difference in my finances. Now we have three pets on Healthy Paws, my mother has her cat on Healthy Paws and my mother-in-law has her two pets insured as well. I am recommending them to everyone that has pets - this has given me so much peace of mind and it has enabled me to afford the type of excellent veterinary care that I want my pet to receive. I hope that they do not drop us after having such a large claim for such a young kitten but I don't think they will as we have two other pets insured. I would also like to note that we had another pet that died of heart disease. He was insured by Healthy Paws but we did not file any claims because his heart condition was revealed before we got coverage for him. Healthy Paws mailed us a sympathy card with HANDWRITTEN condolences from multiple staff members at Healthy Paws - I thought that was extremely thoughtful and it really made a difference in how we view the company.
Insurer: Healthy Paws
By: Ashleigh
I appreciated that kindness
I called with questions regarding a recent Cancer diagnosis for one of my dogs. I expected a little backlash because of the cost of the claim. But to my surprise Carmen was not only helpful, she was also empathetic and non-judgmental. I appreciated that kindness during a time of extreme stress and sorrow. Thank you!
Insurer: Trupanion
By: Rebecca