Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Thank You Nationwide
I was ready to cancel my pet insurance with VPI after getting little to no benefits from it ...and then Nationwide took over & I’ve been reimbursed for a good portion of several recent vet emergencies! Finally! Thank You Nationwide!! You rock!
Insurer: Nationwide
By: Cottle
Reimbursement of veterinarian expenses couldn’t have gone better
My dog recently had surgery on his ACL. I was a little worried that Nationwide would give me a hard time about reimbursing me for my expenses. I was pleasantly surprised! No questions asked, Nationwide processed the claim and I was reimbursed per my insurance plan’s stipulations in less than a month! I am very satisfied with Nationwide and recommend Nationwide to anyone with a pet.
Insurer: Nationwide
By: Matt
My first claim was paid
We just got pet insurance for the first time last year. Our cat recently had a puncture wound under his chin and we had multiple visits to the vet. Just submitted the claims three days ago and upon receipt of an email from Pets Best, expected they would’ve found a reason to deny the claim. Instead after the deductible and other appropriate exclusions, the claim was approved. I am pleasantly surprised and appreciative.
Insurer: Pets Best
By: Jessica
Fast, friendly, helpful customer service!
Fast, friendly, helpful customer service!
Insurer: ASPCA
By: Scott
I’m satisfied
I’m very pleased with Nationwide handling my claims. I was a little hesitant to get an insurance for my dog but now I have a piece of mind knowing that Bella will be taking care off.
Insurer: Nationwide
By: Sonia
Just the best!!!
I have been with Nationwide before it was Nationwide. Don't think twice about insuring your pet because they are extremely proficient and fair. My dog is now 13 and is getting the quality care he deserves because he's insured...!!!
Insurer: Nationwide
By: marla
Bob and the team have been excellent to work with.
Working with Bob and the individuals at ASPCA has been a breath of fresh air. I know Chief is in good hands with them on his side.
Insurer: ASPCA
By: Jordan
Embrace is sincere and caring!
Our little Caesar had a surgery in an emergency room after he got injured badly in an accident. Embrace was faithfully there to help us throughout the process from contacting the veterinary to submitting the claim. We had a trouble with our emergency veterinary, but Embrace dealt with them for us. Thanks, Embrace. Embrace is the right choice.
Insurer: Embrace
By: Caesar's
CLAIMS PAID FAIR AND FAST ~ CUSTOMER SERVICE IS THE BEST!!
Our Weimaraner Tess has been insured with EMBRACE since we rescued her at a year old. She is now 10 1/2. Overall she has been healthy with the exception of weak hind legs/spine, from being tied up most of her first year of life. She's had a knee rebuilt and gets regular spine adjustments (VOM) now. Embrace has ALWAYS been so attentive to questions and FAST at processing claims. If only human health insurance processed claims as efficiently!! We LOVE Embrace! We have accident/illness coverage and the only reason I gave them "9 paws" out of 10 is that our premiums are pretty hefty now that Tess is a senior dog. BUT I understand claims are inevitable the older a dog gets. Thank you Embrace ~ we are thankful we found you in 2008!
Insurer: Embrace
By: PAMELA