Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Awesome Company
I enrolled my beagle puppy in the health plan and the wellness plan. So far, it has exceeded my expectations. The claims process is seamless and the service is incredible. Couldn't be more happy.
Insurer: Embrace
By: Tom
#3 calls and nothing works
i cannot get into my account. cant change the password. talked to 3 different staff nothing worked. i finally ggot the verbal information that i was seeking. I would recommend the insurance but your t tech results are not good.
Insurer: Nationwide
By: Marsha
Easy & quick claim process
Our lab tore her knee ligament late last year and had TPLO surgery in January. The cost was $3k+. After submitting the claim, Embrace approved within a few days and we received the checks within a couple of weeks. It was amazing response time and customer service given my experience with most other insurance companies (car, home, health, etc...). Would definitely recommend Embrace to others. I am still surprised by how easy and quick the claim reimbursement process was.
Insurer: Embrace
By: Mark
Easy experience!!
As an insurance advisor, i am always looking for the best plan for my policyholders. Little did I know it would be my pup! I had researched all the other pet insurance companies, but wanted to use, and to offer to our clients, the easiest and most comprehensive plan. This plan is fantastic in that it is; easy to file a claim- filing the form with the detail of the billing; it is not hard to understand- after the first $250 , Nationwide reimburses you up to 90% of your vet bill maxing out at $7500 a year; and i have a discount because i couldn't stop at 1 dog, i had to get another... We have a Boxer and and English Bulldog, both no stranger to the vet for a variety of issues, and I am comfortable that i can afford their care if needed because of the Nationwide Pet Insurance. I urge all reading, that this is the plan!
Insurer: Nationwide
By: Kim
Great Insurance plan
I am very happy with Nationwide. From the first conversation to the paying of claims all the representatives I have spoken with have been kind and helpful. My puppy is very active and gets into everything. I just hope we don't get dropped or have our rates go sky high. I am so glad I have pet insurance with Nationwide
Insurer: Nationwide
By: juliet
Compassionate and Professional
Plans are affordable, and the options are comprehensive. Establishing an account is easy and processing time for claims is reasonable. The best part of it was when Sophie fell ill and I received calls from ASPCA, they were more concerned about her recovery than bill details which is a very humane approach.
Insurer: ASPCA
By: Zoey
I was hesitant but should have switched years before
I used to have PetPlan for my fur babies, but switched to Nationwide. I was hesitant to switch at first as I had been with Pet Plan for years but they were switching underwriters and the coverage/cost was changing. Nationwide has been amazing!!! My 5 year old chocolate lab had to have both ACL's replaced (months apart) and Nationwide reimbursed me 90% of the costs. Their customer service is outstanding and the services they offer are the same. I would recommend Nationwide to anyone with fur babies!
Insurer: Nationwide
By: Sheri
Simply the Best
I've had Nationwide (formerly VPI) for several years. Nationwide has even improved upon VPI. Their standards are clear, and they pay claims without hesitation. When one of my cats died, they sent me a condolence card, a gift card, and a refund, none of which I expected. Once, I called and told the rep. they were losing money on me, and he said Nationwide had this Insurance simply to help animals and their owners. Think about it: a company this huge, putting themselves out there, knowingly taking losses. Yet, it's a wonderful marketing campaign strategy for their company, to draw in customers for homeowners, auto, life, etc. The concept is brilliant, and I am so very thankful for this insurance. Oh, and I have friends who have Banfield, and they end up paying huge costs out of pocket. With Nationwide, once you pay your premium and meet the deductible, 90% of your costs are paid to you. I recommend this company to anyone with pets, especially new pets.
Insurer: Nationwide
By: Daphne
Excellent service, fast turn around time for claims, great company.
I can't say enough good things about Nationwide Pet Insurance. They process claims and send out checks quickly. Also, when one of my pets passed away, I sent in the claim; they processed it, issued a check, canceled that pet's policy, and send me a sympathy card. I would never have another pet with Nationwide Pet Insurance. I am very satisfied with their service and compassion and caring.
Insurer: Nationwide
By: Judy