Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

76,968 total


March 19, 2018

Whole Pet and Wellness - Amazing Policy!

My Brother in Law is a Vet and highly recommended Nationwide's Whole Pet and Wellness Policy. I am so glad that he had done all of the research and works with Pet Insurance regularly... I have been so impressed with their Service and Coverage!! Everything has been easy to process and their responses are surprisingly quick. I have recommended this specific policy to all of my friends and coworkers that have pets

Insurer: Nationwide

By: Stephanie

Useful
March 19, 2018

Fast, easy and convenient!

I absolutely love Nationwide Pet Insurance! Its super easy to navigate, and quick in response time!

Insurer: Nationwide

By: Rhea

Useful
March 19, 2018

So thankful for pet insurance.

Nationwide has been a life saver, literally, for my now 7 year old Westie, Davy. I was so thankful to have Nationwide to help cover the expenses when he was hospitalized with Addison's Disease. As with many pure breed dogs, Davy has had a few ailments and Nationwide has been there to assist in covering his vet costs each time. The customer associates are especially helpful in navigating coverage prior to a large surgery or expense. I recommend Nationwide to every pet owner I know!

Insurer: Nationwide

By: Brittany

Useful
March 19, 2018

Embrace has been a great blessing to us

When our dog started limping, we struggled with the vet for months - then a referral for an MRI - we couldn't have afforded it without Embrace, then other issues related to the limping - finally found the answers, and she is healing nicely. Thanks to Embrace who has been there all the way - helping us afford the diagnosis and treatments.

Insurer: Embrace

By: Donna

Useful
March 19, 2018

Would never be without Embrace Pet Insurance for our dogs!

We have had Embrace insurance for our dogs since 2011. The claim process is very easy and the customer service is excellent. We have never had a claim denied. It gives us peace of mind knowing we can provide good care for our dogs without going broke in the process!

Insurer: Embrace

By: Kelly

Useful
March 19, 2018

Great Company

Embrace has been such a great company for us. We have dealt with several health issues and having an insurance has made it so much easier to take care of them. We have never encountered a problem with the claims. It is easy to communicate with the company and they really care. When our older dog passed away we received a handwritten card from Embrace, it was such a wonderful gesture. Claims process is very simple, one short form to fill out and most cases I just ask the vet office fax it over directly. I have nothing but positive to say about Embrace, I would highly recommend them.

Insurer: Embrace

By: Johanna

Useful
March 19, 2018

Efficient and straightforward

Embrace is fabulous! I’ve had them for 7 years. They’re efficient and transparent.

Insurer: Embrace

By: Ashley

Useful
March 19, 2018

always responsive, professional, quick payments m

I have always had great service. I have two puppies and already have used the insurance. It's great to get your percentage back. No hassles. I. Glad I chose embrace.

Insurer: Embrace

By: Charlotte

Useful
March 19, 2018

Embrace was hassle free when it came to paying my bills as they were submitted from my pets doctors.

I would highly recommend Embrace, they were hassle free when it came to paying the bills for my Boxers illness of DM . Which gave me peace of mind knowing I could give my pet the best care necessary. You never know if its going to happen to your pet, but if it does Embrace is there . Even minor injury's they took care of hassle free.

Insurer: Embrace

By: Cheryl

Useful
March 19, 2018

Very well treated by Lisa

Was very well treated by Lisa...she patiently listened to my concerne

Insurer: Trupanion

By: Rina

Useful

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