Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Would Not Be Without Embrace
I have had Embrace on my Boxer "Joy" since she was 4 months old and I have never regretted it. She's had ear infection, bronchitis, dog attack. I got pet insurance because I did not want to be in the position of making the decision whether I can afford to take care of Joy's vet bill should something serious happens. Peace of mind is worth a lot. I looked at all the pet insurance companies especially the ones highly recommended and after my study I found Embrace was best all ways around especially when you include Wellness. No one pays Wellness as well as Embrace. Also the claims are processed easily and quickly and with direct deposit my claim payment is in my bank within and lot of time less than 2 weeks. I love Embrace Pet Insurance.
Insurer: Embrace
By: Genny
Fighting chance for our Moe
Our male Aussie was rushed too the emergency clinic for a splenectomy due to hemangiosarcoma cancer and is facing expensive and intensive treatment options, such as chemotherapy. Without embrace, who handles our claims fast and professionally, we would not be able to focus on the most important aspect, which is taking care of Moe and ourselves. On this emotional rollercoaster it’s nice to have embrace on our side. Thank you for that. Getting pet insurance was one of the smarter things I have done so far. To date my bills have amounted to $6,500 and embrace has kept their promise for 80% on their part after the $500 deductible! What a relief.
Insurer: Embrace
By: Georgette
We love Nationwide pet insurance!
It is so refreshing to receive an email inquiring about our pet Louie's health after a vet invoice was submitted. We are more than completely satisfied with Nationwide Pet Insurance. In fact, we always mention our plan to friends and neighbors. Your organization has exceeded our expectations in every situation. We are thankful that our vet, Dr. Jennifer Kramer, suggested we consider pet insurance with your company when we rescued Louie 12 years ago. Since then we adopted two little angels/sisters for Louie who were insured with you that unfortunately passed from cancer. During such a devestating time you refunded any balance due to us, which we did not expect, and sent a sympathy card. Your customer service representatives are a pleasure to speak with and answer any questions or make suggestions for our beloved pets insurance. It amazes us that when you mention that our pet had a procedure the first words out of their mouths is "how much did that cost you!". Beside, that it is none of their business, we always reply that we have Nationwide Pet Insurance that is incredible.
Insurer: Nationwide
By: Tony
The Best Pet Insurance Out There
We have been with Embrace for almost 8 years. My Tiny Toy Poodle had a lot of health issues including detached retinas in her eyes with continued eye problems, luxated hips which resulted in a Femoral Head Ostectomy and a heart murmur which has resulted in congestive heart disease. Embrace has covered her medical expenses which has allowed her a quality life and given us years of enjoyment with her. She is our baby even at 10-1/2 years old and we love her dearly. We are so thankful for Embrace who has helped with her medical expenses and walked this journey with us. Thank you Embrace
Insurer: Embrace
By: Jeani
One of my best decisions ever!
I did a lot of research to find a good pet insurance company. In the end, I decided on Healthy Paws. This company seemed to have great coverage at a reasonable price. The percentage of reimbursement and the annual deductible can be tailored to your liking. I chose a 90% reimbursement with a $100 annual deductible. The bad news: I had to use this policy because my young dog (under 2 years old) tore ligaments in both knees. So far, one surgery has been completed with the other scheduled in a few weeks. The cost for the first leg operation cost about $5,000 with the second costing roughly the same. The good news: My dog is covered by Healthy Paws. I was very skeptical to see what actually would be covered, but was greatly and happily surprised that they covered everything. I took a picture of the entire bill with my phone using the Healthy Paws App. That’s it! The check is in the mail! In addition, every time I called, the people (real live people) who answered where extremely helpful and nice. What a great company!
Insurer: Healthy Paws
By: George
So Glad We Have Insurance!
It's really great to have insurance for our dogs through Nationwide. It's been super easy to handle claims and we couldn't be more pleased. Thanks so much!
Insurer: Nationwide
By: Paul
I love Nationwide Insurance they are Fabulous!!!
Nationwide is a great, they make everything easy to do, and in less than three weeks after submitting my claim I had my funds transferred into our bank account. I wouldn't look any place else for pet insurance.
Insurer: Nationwide
By: Lori
Thank goodness I got Embrace!
We decided to get Embrace while our dog was healthy "just in case." It turned out at age 6 Hollywood needed multiple visits to an Opthamologist and then eye surgery. Embrace covered everything 80%. FIling claims is as easy as an attached photo in an email with an explanation, and funds are reimbursed into your bank account. Also, the customer service via phone is EXCELLENT!
Insurer: Embrace
By: Blanton
This is an amazing insurance
Very good insurance company providing great help with costs of vet visits n treatment. They process and pay on claims in a very timely way. We are very happy that we purchased this policy
Insurer: Nationwide
By: Irina
Best Pet Insurance Ever
My french bulldog developed an allergy to grass and carpet. He needs to be on allergy pills everyday . The cost of these pills is high. This insurance reimburses me every time I need to purchase his pills. They are fast and prompt about refunding and I have never had a problem ever with them. Love Nationwide !
Insurer: Nationwide
By: REbecca