Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA is extremely easy to work with -- great website and friendly reps!
Great people in Customer Service to work with, and the website is very easy to navigate
Insurer: ASPCA
By: Ken
Family Protection
Embrace Pet Insurance provides great insurance protection for your family member. They have great plans with a variety of options to choose from with reasonable prices and I love how they offer a wellness program that you can add to your policy. They also make it very easy for you to file your claims by providing various ways to submit your documents like mail or email. They also have a great customer service team who process your claims within one to two weeks and they are available to answer any of your questions. Overall I would definitely recommend Embrace.
Insurer: Embrace
By: Godsvessel3
Prompt, easy reimbursement!
Since we started, Nationwide has electronically credited our account with reimbursements, it couldn't be easier, and it's always prompt. Very satisfied customer.
Insurer: Nationwide
By: Andrew
Best customer service EVER
Absolutely the best customer service in any industry. In addition they make the claim process extremely easy, and they complete everything quickly. Just wish my personal medical insurance was even 1/20th this easy!
Insurer: Trupanion
By: Lorna
Prompt and comprehensive service
Trupanion workers were so prompt, communicative and willing to help! They called my vet, set-up estimates with the vet and kept me in the loop the entire time! They eased my nerves during this challenging time for my cat!
Insurer: Trupanion
By: Emma
Thank god! I chose Pet's Best Insurance for my beloved dog Kai!
I am so glad I chose Pet's Best as my Insurance company for my dog. This was the first time I used your services and processing the claim was effortless!! I am 100% satisfied!!
Insurer: Pets Best
By: Lori
Nationwide Insurance has been the best decision that we could have made for our girl!
We had to have ACL and partial meniscus surgery for our 4 year old Rottie the end of 2017. Nationwide has been great with handling those claims and others for her. We have had no issues whatsoever and they are very prompt in paying on claims once we meet our deductible. We are going on our second year with them. We are very happy with Nationwide so far.
Insurer: Nationwide
By: Casandra
Embrace finally came through
My dog had bone cancer in a leg that had previously had arthritis. Embrace initially denied the claim as pre existing. I needed pre authorization to amputate and they denied it. Meanwhile we went ahead with the surgery to save his life since time was of the essence. After multiple letters from my Vet and phone calls from me they finally authorized. I think they probably deny claims thinking people won’t pursue. I don’t think this is unique to this company as I have experienced it in human insurance as well. But ultimately they came through. Just a reminder to pursue if you feel like an insurance company is in error of your claim.
Insurer: Embrace
By: Patricia
Quick turnaround
Thank you for the quick turnaround on my claim as well as the email to check up on the recovery of my little kitty. She’s doing great. I’m glad that I have the insurance so I’m never worried about taking my cats to the vet knowing that they’re covered.
Insurer: Nationwide
By: Stephanie
Peace of Mind
Having the Nationwide coverage provides peace of mind for pet treatment. We have no hesitation in providing care for our poodle. Turnaround time is very fast—from sending claim form to receiving direct payment to our account. Very pleased with service!
Insurer: Nationwide
By: Judy