Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The BEST PET INSURANCE COMPANY
I've had to use my insurance so many times stomach issues or thinking he ate something he shouldn't When I call Pets Best to ask questions they are so nice and helpful and make you feel like part of a family. The truly care about how your best is doing . When I file a claim, it's processed fast and I get an email stating it's going into my checking account. I highly recommend this company. Can't say enough good things about them....
Insurer: Pets Best
By: Jean
I have always had a pleasant experience with Trupanion's customer service.
I have always had a pleasant experience with Trupanion's customer service. I hope Trupanion recognizes & gives the theoretical "high fives" to these employees.
Insurer: Trupanion
By: Shawn
Very nice and compassionate staff
Very nice and compassionate staff
Insurer: Trupanion
By: Brittany
Pleasant experience with Trupanion
I have always had a pleasant experience with Trupanion's customer service. I hope Trupanion recognizes & gives the theoretical "high fives" to these employees.
Insurer: Trupanion
By: Shawn
Very nice and compassionate staff
Very nice and compassionate staff
Insurer: Trupanion
By: Brittany
Excellent, responsive, easy.
Very easy to use and always responsive and honest. Have recommended to others!!
Insurer: Figo
By: Michele
The best service and customer car
My boxer molly has had her share of medical issues, some of them extensive and costly. Fortunately Embrace has been there for us through it all. I would not have been able to provide the level of care for Molly that i have, with them!! Associates have been very helpful with claims, and resolved them quickly and professionally. Tony
Insurer: Embrace
By: Tony
Peace of Mind
Having an older dog means more trips to the vet than when she was younger. Knowing my claims will be turned around in a timely manner gives me peace of mind. Also the communication from Embrace throughout the review process is great. I have told everyone I know including the doctors at my vet how great this company is.
Insurer: Embrace
By: Kim
Excellent service as usual
Once again Embrace proved they have the most excellent service. Quick processing time, easy to monitor the progress on line . I ve had them for over 7 year and they always been great throughout the whole process. Dealing with a sick pet is very hard and we want to do everything possible to make sure they get the best treatment. Having a good insurance makes a huge difference . I am so happy I've enrolled my kitties long time ago.Over the years Embraced has been wonderful and reimbursed the costs. Very nice and friendly customer service as well. I 100% recommend them
Insurer: Embrace
By: Claudia
Embrace gave us time to say goodbye
When we found out that our German Shepherd, Archer, had lymphoma we had to make some quick decisions. Without treatment, he was given days or weeks to live. As a terminal illness, our best hope was to pursue chemotherapy treatment to give us more time with him. Through Embrace, we got another 8 months with our sweet boy. Treatment that would have cost us over $10,000 was accessible with the help of our pet insurance where we paid under $2500 for our portion. Their customer service team truly cares and their online portal makes claims submissions a piece of cake.
Insurer: Embrace
By: Stephanie