Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We love ASPCA pet insurance!
The staff has been very helpful, it is very easy to submit claims and I love that they check in on your pet when they see that something has happened.
Insurer: ASPCA
By: Megan
Very caring and compassionate people
Trupanion has been a blessing! I highly recommend them, prompt and courteous.
Insurer: Trupanion
By: Stacy
Very easy!
This pet insurance is not only affordable but the process is easy, and i am able to communicate with them when I need to!
Insurer: ASPCA
By: Robert
Shock diagnosis did not bankrupt me, thanks to Embrace!
I have been an Embrace member for several years through USAA. I switched after my previous pet insurance went up to $800 a year for my cavachon, Calvin, despite his never having been diagnosed or treated for any chronic illness even at age 8. About a year after I switched plans to Embrace, routine "senior dog" bloodwork recommended annually by my vet detected extremely high liver enzyme levels. After various tests were inconclusive, my vet recommended a specialist who recommended a full liver biopsy with four liver samples taken. At that point, including the surgery needed for the biopsy, the total vet bills were upwards of $4,000. Then, once Calvin was diagnosed with copper storage disease, I had to pay for expensive medication to pull the excess copper out of his liver. Fortunately Embrace quickly reimbursed me everything but the small deductible and co-pay I had selected. Prior to this I had very recently been through a traumatic divorce, and my income was reduced over 75%. So, Embrace was salvation for me financially and emotionally, since Calvin was my sole comfort on many days, and I didn't have to worry that I would not be able to afford to care for him now that he was sick. I don't know what I would have done if I had not had Embrace. I recommend pet insurance to everyone now, and specifically Embrace. You never know what life will bring - be prepared to care for your pet!
Insurer: Embrace
By: Laura
So easy
Folks at Nationwide are so easy to work with. They are prompt, caring, and give full explanations. Thanks for the great service.
Insurer: Nationwide
By: Sue
Good coverage, some effort to collect
When signing up for insurance for a new puppy, we decided to include our older dog in spite of the greater expense to insure her. Later in the year, she suffered a scratched cornea that was not healing. It was good to feel confident that insurance would cover most of the several visits required to clear up the problem. Filling out, gathering and faxing forms and receipts, then arranging for a vet records review took some time and effort, but payment eventually came through as provided for by the policy.
Insurer: Nationwide
By: Stephen
Working with Embrace has always been easy and transparent
We have Accident Only coverage on our 4 dogs. Our 11 year old Cocker Spaniel, Ketch, tore his left CCL in January 2018. He had a TPLO on his right knee in 2016. I submitted the claim for his left knee after the surgery. Embrace paid the claim quickly, and has since paid for his physical therapy, post op x-rays, etc. up to the policy limit ($5,000). The process has been easy and stress free. Everything can be submitted electronically, and if Embrace has a question, they email quickly.
Insurer: Embrace
By: Cathy
Highly Recommend
After a lot of research, I settled on Embrace to insure both of my dogs. The monthly premiums are fair, and the coverage is great! They process claims quickly, customer service is fantastic, and overall, it is a no hassle process. The wellness package is worth having for preventative visits.
Insurer: Embrace
By: Kris
Nothing but great communication and coverage.
So far this has worked out well. I think it helps offset the illness and accidents my bully has had and will have potential for as she ages. I think Embrace is very easy to work with and submitting claims is easy too!
Insurer: Embrace
By: Kelly
I wholeheartedly embrace EMBRACE Pet Insurance!
I have had Embrace Pet Insurance for my two CKCS for many years and have been happy with the options they offer, the plans and the reimbursement time. I would highly recommend Embrace to anyone considering pet insurance.
Insurer: Embrace
By: Michele