Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Cancer Coverage
When our rescue Collie was diagnosed with Squamous Cell Carcinoma, we wanted to do everything possible to ensure her recovery. We have been very pleased with our ASPCA Pet Health Insurance. After surgery, ultrasounds, blood work and Chemotherapy they are very prompt with their reimbursements. We submit the claim and within a few days, the money is in our account. They also call to see how she is doing. I don't get that kind of attention from my own insurance. Getting ASPCA Pet Health Insurance was one of the best decisions I ever made.
Insurer: ASPCA
By: Judith
Always fast!
We are so pleased with our decision to get Embrace Pet Insurance. It is easy, and we get immediate updates about processing claims and have not had any problems our claims. This has given us have peace of mind having basic care met as well as knowing that if something happens, Embrace is there.
Insurer: Embrace
By: Cathy
Both our Goldens have benefitted and the company has been caring and helpful for years.
I had originally used VPI for my Golden who I lost 10 years ago and for the last 10 years, we have have been using the insurance for our two Goldens. There is rarely any waiting on the phone to speak to an agent, my claims are worked on and processed quickly and the agents have always been helpful and concerned about my pets.
Insurer: Nationwide
By: Carol
Excellent Speedy Service
Fast response rate, ease of claim submission, and quick results. Overall excellent service.
Insurer: Nationwide
By: Francesca
Becky was very helpful friendly and had a great sense of humor.
Becky was very helpful, friendly and had a great sense of humor.
Insurer: Trupanion
By: jacqueline
I have always had a good experience with trupanion associates and I hope it continues.
I have always had a good experience with trupanion associates and I hope it continues. Thank you for your support during Klondikes illness.
Insurer: Trupanion
By: Irene
My situation was handled promptly and respectfully
My situation was handled promptly and respectfully
Insurer: Trupanion
By: Deborah
Your team is very compassionate when one is feeling low.
Your team is very compassionate when one is feeling low. Also, your response to any claims or issues are resolved at rapid speed. Love you all!!!
Insurer: Trupanion
By: June
Received excellent customer service.
Received excellent customer service. He solved my issue that I had.
Insurer: Trupanion Canada
By: Luz
We have had to use our pet insurance 2 times and Trupanion was fabulous both times.
We have had to use our pet insurance 2 times and Trupanion was fabulous both times.
Insurer: Trupanion Canada
By: Lois