Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I appreciated that kindness
I called with questions regarding a recent Cancer diagnosis for one of my dogs. I expected a little backlash because of the cost of the claim. But to my surprise Carmen was not only helpful, she was also empathetic and non-judgmental. I appreciated that kindness during a time of extreme stress and sorrow. Thank you!
Insurer: Trupanion
By: Rebecca
Love Trupanion
Love Trupanion you are the best, I'm always talk with all the people who care about their dogs about how wonderful Trupanion is, you help me a lot through all the illness of my baby (cancer) not only financially but emotionally every time I'm call your agents always have a nice an positive attitude and I'm feel I'm not along on this war, I'm only have a big gratitude for all you do for me and my baby, for the bottom of my heart thank you , thank you, Trupanion you are the best pet insurance then a dog owner can have
Insurer: Trupanion
By: Elizabeth
Very good service
Very good service.
Insurer: Trupanion
By: Alphonso
Patrick was very helpful and information
Patrick was very helpful and information - so happy to learn I didn't have another deductible on upcoming knee surgery - it's great that u employ animal lovers as they understand the stress of an injured pet and really do facilitate a prompt financial resolution.
Insurer: Trupanion
By: Pamela
Still doing a great job!
Still doing a great job!
Insurer: Trupanion
By: Bonnie
Good interactions with your staff
My interactions with your staff have been positive.
Insurer: Trupanion
By: Susan
Resolved everything for me
Karly was so pleasant and resolved everything right then and there. Love the service I receive from Trupanion.
Insurer: Trupanion Canada
By: Bev
Please note that all call centre representatives have been great.
Please note that all call centre representatives have been great. My issues have arisen because of billing discrepancies and issues with invoices and deductibles charges. Each and every time I've visited the vet there have been issues with billings and it has taken an inordinate amount of time to resolve - at one point, waiting for over 45 minutes after my poor Cat had just had an enema. Horrible experience. I was incorrectly charged twice for a deductible after having been told by Trupanion that there was “no connection” to my pet's symptoms and reason for treatment. This was simply not true, and was evidenced by the veterinarian's notes. It has only somewhat been resolved and I now worry that this is a precedent that will be set for ALL future treatments for my pet. Very frustrating overall, and it has very negatively affected my willingness to recommend Trupanion to friends and family. I would be pleased to discuss further if there is interest. Haley Simons (780)991-2007 haleysimons@yahoo.com
Insurer: Trupanion Canada
By: Haley
My interactions with your staff have been positive.
My interactions with your staff have been positive.
Insurer: Trupanion
By: Susan
I called with questions regarding a recent Cancer diagnosis for one of my dogs.
I called with questions regarding a recent Cancer diagnosis for one of my dogs. I expected a little backlash because of the cost of the claim. But to my surprise Carmen was not only helpful, she was also empathetic and non-judgmental. I appreciated that kindness during a time of extreme stress and sorrow. Thank you!
Insurer: Trupanion
By: Rebecca