Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Couldn't be easier.
Submitted claim, no follow up needed on my end, updates were often and informative and when approved, check was in my hands just days later.
Insurer: Embrace
By: Doris
Quick processing, great coverage.
Approved our claims quickly, refreshingly simple at a stressful time!
Insurer: Embrace
By: Lydia
Pleasant company to work with!
My experience with Embrace over the years has always been excellent. The staff is very courtesy and pleasant and go above and beyond the call of duty when processing claims.
Insurer: Embrace
By: Sandy
The BEST PET INSURANCE COMPANY
I've had to use my insurance so many times stomach issues or thinking he ate something he shouldn't When I call Pets Best to ask questions they are so nice and helpful and make you feel like part of a family. The truly care about how your best is doing . When I file a claim, it's processed fast and I get an email stating it's going into my checking account. I highly recommend this company. Can't say enough good things about them....
Insurer: Pets Best
By: Jean
I have always had a pleasant experience with Trupanion's customer service.
I have always had a pleasant experience with Trupanion's customer service. I hope Trupanion recognizes & gives the theoretical "high fives" to these employees.
Insurer: Trupanion
By: Shawn
Very nice and compassionate staff
Very nice and compassionate staff
Insurer: Trupanion
By: Brittany
Pleasant experience with Trupanion
I have always had a pleasant experience with Trupanion's customer service. I hope Trupanion recognizes & gives the theoretical "high fives" to these employees.
Insurer: Trupanion
By: Shawn
Very nice and compassionate staff
Very nice and compassionate staff
Insurer: Trupanion
By: Brittany
Excellent, responsive, easy.
Very easy to use and always responsive and honest. Have recommended to others!!
Insurer: Figo
By: Michele
The best service and customer car
My boxer molly has had her share of medical issues, some of them extensive and costly. Fortunately Embrace has been there for us through it all. I would not have been able to provide the level of care for Molly that i have, with them!! Associates have been very helpful with claims, and resolved them quickly and professionally. Tony
Insurer: Embrace
By: Tony