Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amazing Insurance Company!
We have used ASPCA Pet Health Insurance for almost 15 years. They have consistently had amazing customer service, and they turn around claims in record time. I cannot say enough good things about this company.
Insurer: ASPCA
By: Kelly
Very Pleased
I am very pleased with the ease and speed of filing a claim and getting reimbursed for expenses icw my pets illness. It is a stressful time and the way Nationwide handled this made it one less worry. Thank you Nationwide
Insurer: Nationwide
By: Carl
Thank goodness for Embrace
I have had Embrace Pet Insurance for my boy for the past 6 years. At one point I considered dropping the insurance because I was paying the premium but never used it. Well, let me just say I am so very thankful I didn't. Last year my boy became very sick and Embrace was with us 110%. They quickly provided pre-approval for costly testing, covered his expenses, and stayed in contact with me to see how he was doing. No better pet insurance out there!
Insurer: Embrace
By: Shelly
Amazing, responsive and highly recommended
We've been a client for close to 9 years. They are absolutely amazing. Quick to pay claims, quick to answer questions. 99% of all claims submitted have been paid.
Insurer: Pets Best
By: Colleen
Very satisified
Over all very satisfied,Paid my claims in a timely matter. Tucker doing well after getting a bad electric shock and burning his mouth even though his lip will never be like it was.
Insurer: Nationwide
By: dixie
Would be a 10 out of 10 if when recommended to my mom the policy is not the same
First things first: For me and my pup they have been amazing! Everyone I ran into (live in a very friendly dog community/island) I recommended Nationwide pet insurance. It is easy with the app to submit claims. Very friendly when I needed to call. Only reason why I am giving them a 9 is because I did recommend to my mom in Pennsylvania and she told me that her policy does not cover spade and a few other things that mine did. She is going to probably drop them and get something the vet offers. She has the pet plus policy. Wish it would have worked out as well for her as me. Now I am not sure to recommend. I will still explain my great experience but will say to read the policy in full detail. Thank you Nationwide for helping me keep my puppy healthy. She is my family <3
Insurer: Nationwide
By: Rachel
Great service and response to claim
Nationwide is providing excellent service and processes the claims timely without any issues
Insurer: Nationwide
By: Lawrence
First Claim for Dog Attack and Having Embrace Insurance was a Relief
My four-year old healthy Shih-poo and I were out for a walk on a beautiful Saturday. I had just picked up her waste and she was sitting next to me on her short leash waiting when from behind us, a large pit bull Labrador mix (I do not want to generalize on a particular breed, but that happened to be who attacked Lacy unprovoked) jumped on Lacy and pinned her down. It seems the owner had lost control when his dog spotted Lacy. The dog proceeded to bite into Lacy’s neck and shoulder. It was horrible and seemed forever until the owner could get his dog off of Lacy. I had to take Lacy to Saturday emergency vet hospital immediately. I called Embrace on Monday, my vet submitted the claim for me on Tuesday, my claim was approved by Thursday, and my reimbursement was in my bank on Friday. Wow! I have $200 deductible with 90% coverage and Embrace waived my deductible because I had never made a claim in 4 years. And the owner is covering my out-of-pocket costs. Please if you want a pet, think of them as a family member and get insurance for them starting as a healthy puppy. I totally recommend Embrace and other family members have done the same for their dogs. Thank you, Embrace. And Lacy is recovering. We are getting a protective vest for future walks just for some prevention.
Insurer: Embrace
By: Chrystal
Happy to have Embrace!
Unfortunately we've had to use our pet insurance quite frequently recently. Embrace makes it easy to file a claim and their review is quick. Customer service has also been very helpful and pleasant.
Insurer: Embrace
By: Melissa
All lies!!! So all the reviews you read and see on TV is completely fake we have spoken to a couple of vet's anynone accept this
They're all lies!!!! The TV ad says direct payment! Only if the vet actually accepts it! We we also told because my puppy popped his knee out, it's an illness not an injury!! Your right puppies don't pull knee caps, but it happened and they denied it.
Insurer: Trupanion
By: michele