Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Got the info I needed!
Got the info I needed! Dan did great! Thanks!
Insurer: Trupanion
By: Janie
My Initial direct communication with Trupanion was very responsive i’m sure further contact will be as professional as this was.
My Initial direct communication with Trupanion was very responsive i’m sure further contact will be as professional as this was... first impressions are usually lasting
Insurer: Trupanion
By: Richard
Customer service has been a pleasant experience.
Customer service has been a pleasant experience. Have never been dissatisfied.
Insurer: Trupanion
By: Charlz
Just great customer service and everyone really wants to help u and are very understanding why u are calling
Just great customer service and everyone really wants to help u and are very understanding why u are calling
Insurer: Trupanion
By: MICHAEL
Jay was excellent to work with explaining everything really knows her stuff.
Jay was excellent to work with explaining everything, really knows her stuff. Thanks Jay
Insurer: Trupanion
By: Nancy
Very helpful and polite.
Very helpful and polite.
Insurer: Trupanion
By: Ronald
So relieved that I chose Healthy Paws!
My dog has had Healthy Paws insurance for a couple years now & up until last month had not needed it. Out of the blue she herniated a disk which meant expensive surgery. Healthy Paws has been great. They covered my claim with out any hassle. Customer support on the phone was very kind & email correspondence has been thoughtful. I wish human health insurance was this straightforward & compassionate. I highly recommend choosing Healthy Paws.
Insurer: Healthy Paws
By: Christine
Would Not Be Without Embrace
I have had Embrace on my Boxer "Joy" since she was 4 months old and I have never regretted it. She's had ear infection, bronchitis, dog attack. I got pet insurance because I did not want to be in the position of making the decision whether I can afford to take care of Joy's vet bill should something serious happens. Peace of mind is worth a lot. I looked at all the pet insurance companies especially the ones highly recommended and after my study I found Embrace was best all ways around especially when you include Wellness. No one pays Wellness as well as Embrace. Also the claims are processed easily and quickly and with direct deposit my claim payment is in my bank within and lot of time less than 2 weeks. I love Embrace Pet Insurance.
Insurer: Embrace
By: Genny
Fighting chance for our Moe
Our male Aussie was rushed too the emergency clinic for a splenectomy due to hemangiosarcoma cancer and is facing expensive and intensive treatment options, such as chemotherapy. Without embrace, who handles our claims fast and professionally, we would not be able to focus on the most important aspect, which is taking care of Moe and ourselves. On this emotional rollercoaster it’s nice to have embrace on our side. Thank you for that. Getting pet insurance was one of the smarter things I have done so far. To date my bills have amounted to $6,500 and embrace has kept their promise for 80% on their part after the $500 deductible! What a relief.
Insurer: Embrace
By: Georgette
We love Nationwide pet insurance!
It is so refreshing to receive an email inquiring about our pet Louie's health after a vet invoice was submitted. We are more than completely satisfied with Nationwide Pet Insurance. In fact, we always mention our plan to friends and neighbors. Your organization has exceeded our expectations in every situation. We are thankful that our vet, Dr. Jennifer Kramer, suggested we consider pet insurance with your company when we rescued Louie 12 years ago. Since then we adopted two little angels/sisters for Louie who were insured with you that unfortunately passed from cancer. During such a devestating time you refunded any balance due to us, which we did not expect, and sent a sympathy card. Your customer service representatives are a pleasure to speak with and answer any questions or make suggestions for our beloved pets insurance. It amazes us that when you mention that our pet had a procedure the first words out of their mouths is "how much did that cost you!". Beside, that it is none of their business, we always reply that we have Nationwide Pet Insurance that is incredible.
Insurer: Nationwide
By: Tony