Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The Very Best Pet Insurance
Embrace is the finest pet insurance you can get — my pug gets mast cell tumors, and has had radiation and multiple surgeries, and Embrace has come through for us every time. Easy to submit claims and extremely fair claims process. They make it easy to care for your pups. Highly recommended, 10/10, A++
Insurer: Embrace
By: George
Excellent Coverage, Turn Around Time, and Customer Service
Healthy Paws is hands down the best pet insurance out there. My ten-month-old German Shepherd mix had almost $1K in vet bills a few weeks ago followed by an emergency room visit for a wound on her nose. Healthy Paws gave me the flexibility to tell the vet to run whatever tests she needed to in order to find out why my dog was sick, it covered her antibiotics, and I received my reimbursement less than two weeks later. Not only that, but Healthy Paws followed up with me to see how my dog is doing. Truly, a wonderful company! Filing claims is super fast and they keep you updated throughout the process. Highly recommend!
Insurer: Healthy Paws
By: Alyssa
Best Pet Insurance
These guys helped us pay serious medial bills for our dog. They were always understanding, quick, and followed up. We love them and all they have done to help our dog be happy and healthy.
Insurer: Healthy Paws
By: Prateek
Amazing customer service, fast claims processing.
Embrace is a pleasure to deal with. Claims are processed quickly and fairly. Communication is excellent via email keeping me informed about status of my claim. Direct deposit into our checking account makes for a FAST reimbursement process.
Insurer: Embrace
By: Ron
Fast payments with easy to understand explanations.
Submitted my claim (for wellness) and had a check in about 10 days. Received email updates along the way. Very satisfied. Thank you.
Insurer: Embrace
By: Am
Very prompt and fast and emailed info quickly
Embrace is does not dilly dally on your claims, sent in claim on Friday 3/30/18 morning got an answer by 5pm for reimbursement with in 2 days. I like that they pay attention to your emails or claims fast...GREAT JOB!
Insurer: Embrace
By: Tina
Surprised outcome
Never thought about health insurance for a dog but then I never had a dog before either. My sister told me about it and I did my research and here we are. I think it is great. Not a lot of paperwork to file your claim and you can check your status step by step online. That is great and if you are missing something they let you know quickly so they can close out the claim. I am totally impressed. And the vet clinics give you no hassle when they need to fill out the form. Great insurance
Insurer: Embrace
By: Naomi
Trupanion truly cares about our baby... They ask about her by name; they respond immediately to submitted claims.
Trupanion is great about giving thorough explanations about why or why not the submitted claims are covered; they respond immediately to a submitted claim; and they show genuine interest in our baby... You can’t get any better than that!!!
Insurer: Trupanion
By: Vicki
Awesome Customer Service
Our six-year old Tibetan Terrier was attacked by coyotes and suffered numerous puncture wounds, scrapes and cuts, particularly around his throat and lower abdomen. One of the vets who stitched him up said that he had never seen an animal with more wounds. The repairs and care were really good but expensive. Embrace promptly reviewed our claim and approved it. The turnaround time was less than two days. Outstanding service that is much appreciated. Thank you!
Insurer: Embrace
By: Paul
Your service is so much improved!
I am a LONG time subscriber to this company--almost 20 years. Since Nationwide assumed ownership, service and speed and amount of reimbursement is vastly improved. I am a very satisfied client.
Insurer: Nationwide
By: A.