Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Simply the Best
I've had Nationwide (formerly VPI) for several years. Nationwide has even improved upon VPI. Their standards are clear, and they pay claims without hesitation. When one of my cats died, they sent me a condolence card, a gift card, and a refund, none of which I expected. Once, I called and told the rep. they were losing money on me, and he said Nationwide had this Insurance simply to help animals and their owners. Think about it: a company this huge, putting themselves out there, knowingly taking losses. Yet, it's a wonderful marketing campaign strategy for their company, to draw in customers for homeowners, auto, life, etc. The concept is brilliant, and I am so very thankful for this insurance. Oh, and I have friends who have Banfield, and they end up paying huge costs out of pocket. With Nationwide, once you pay your premium and meet the deductible, 90% of your costs are paid to you. I recommend this company to anyone with pets, especially new pets.
Insurer: Nationwide
By: Daphne
Excellent service, fast turn around time for claims, great company.
I can't say enough good things about Nationwide Pet Insurance. They process claims and send out checks quickly. Also, when one of my pets passed away, I sent in the claim; they processed it, issued a check, canceled that pet's policy, and send me a sympathy card. I would never have another pet with Nationwide Pet Insurance. I am very satisfied with their service and compassion and caring.
Insurer: Nationwide
By: Judy
I question why an expense was not...
I question why an expense was not reimbursed and was told it went toward my hundred dollar deductible but realized that she didn't explain if it per year or per incident
Insurer: AKC
By: Marilyn
Our experience with Embrace has been wonderful!
We have had to use our pet insurance a few times over the last couple years when our dog was very sick, Embrace was always quick to reimburse. The process was always quite simple and we received our money within a few weeks. Customer service dept is nice to deal with also.
Insurer: Embrace
By: Donna
Outstanding Service
We have had an Embrace policy since brought our puppy home. We wanted piece of mind in case something tragic happened. The staff at Embrace have always been helpful and truly care about your pet. Claims are always processed quickly and with zero hassle. I will continue to refer other pet owners to Embrace.
Insurer: Embrace
By: AJ
Glad I have this
I’m very glad I have ASPCA insurance for my big Dudley. His lymphoma diagnosis was devastating but the ASPCA has been incredibly helpful and prompt on payment. The customer service is incredibly sincere and I know the people who work there truly care about animals.
Insurer: ASPCA
By: Claire
Got the info I needed!
Got the info I needed! Dan did great! Thanks!
Insurer: Trupanion
By: Janie
My Initial direct communication with Trupanion was very responsive i’m sure further contact will be as professional as this was.
My Initial direct communication with Trupanion was very responsive i’m sure further contact will be as professional as this was... first impressions are usually lasting
Insurer: Trupanion
By: Richard