Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Becky was very helpful friendly and had a great sense of humor.
Becky was very helpful, friendly and had a great sense of humor.
Insurer: Trupanion
By: jacqueline
I have always had a good experience with trupanion associates and I hope it continues.
I have always had a good experience with trupanion associates and I hope it continues. Thank you for your support during Klondikes illness.
Insurer: Trupanion
By: Irene
My situation was handled promptly and respectfully
My situation was handled promptly and respectfully
Insurer: Trupanion
By: Deborah
Your team is very compassionate when one is feeling low.
Your team is very compassionate when one is feeling low. Also, your response to any claims or issues are resolved at rapid speed. Love you all!!!
Insurer: Trupanion
By: June
Received excellent customer service.
Received excellent customer service. He solved my issue that I had.
Insurer: Trupanion Canada
By: Luz
We have had to use our pet insurance 2 times and Trupanion was fabulous both times.
We have had to use our pet insurance 2 times and Trupanion was fabulous both times.
Insurer: Trupanion Canada
By: Lois
Very satisfied
I have been soo upset about little Hannah being so sick but your understanding and help with the Vet bills have made this all easier. Your staff is compassionate, patient and well trained to help. Thanks again
Insurer: Healthy Paws
By: Barbara
We Could Not Do This Without You!
Since December 17, 2017, the entire Embrace Staff has worked with us wholeheartedly. We had an emergency with our Newf, Winnie, on way to visit our first granddaughter in FL. During the trip there was an emergency with her. We tried everything to the extreme of blood transfusions and plasma. We lost our angel. Now in March of this year after having heart surgery due to the stress, our oldest girl, Cheers, started having issues. Cheers is up in her years but still has a lot of living to do. Embrace Claims and Management has worked to get our claims processed immediately due to huge medical invoices that ate now mounting. They have called to check on both of us and they are sincere in the words they say. I would choose no one but Embrace! Thank you for all that you have done and are continuing to do!
Insurer: Embrace
By: Angela
My Vet tells me she sends her notes...
My Vet tells me she sends her notes etc with each office visit and feels it is redundant that she must resubmit her notes for ALL previous visits. She felt this is a redo of all the previous visits that have been submitted. Thank you for letting me know
Insurer: AKC
By: Patricia
Excellent coverage and easy to use
We switched from another pet insurance carrier to Nationwide and I couldn’t be happier. The process for filing a claim is incredibly easy and fast using the related app and claims are processed quickly. We had a recurring issue with our dog’s eyes and we were able to get the best care for him with less stress surrounding the cost of care. I regularly recommend Nationwide for pet insurance.
Insurer: Nationwide
By: Matt