Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent and Quick Service
Without Nationwide Pet Insurance, we would not have been able to afford the operation that saved the life of our cat, Patty. She is a much beloved kitty and we are thankful we were able to have the surgery. The online application provided Nationwide is an excellent tool for submitting claims. The company was prompt and it took much of the anxiety out of the situation. Thank You.
Insurer: Nationwide
By: Peggy
Knowledgeable about the products
The agent was very personable and upbeat. He was clearly knowledgeable about the products and plans and able to quickly and clearly relate them to my pet needs
Insurer: PetPartners
By: Dennis
Slow Moving
I am very thankful for having insurance for my dog and grateful that Nationwide held up their end of the policy by paying 90% of my dogs eye surgery. But what I am unhappy with was how long it took to get the approval!! And wasn't impressed with customer support. Thanks Nationwide!
Insurer: Nationwide
By: Caroline
Fast and friendly as always
My claims were processed much sooner than the estimate and very courteously
Insurer: Embrace
By: Chris
Provider has significant problems
Poor customer service. Non-responsive website link for submission of claims. And THREE WEEKS to get a claim approved/paid once you finally get your claim submitted!
Insurer: Figo
By: Larry
They are the best!
Have been with this group since 2009 and they have always gone above and beyond to answer questions. When our last dog passed suddenly we even got a call from them. This type of personal service and concern is very rare today and truly appreciated.
Insurer: Hartville
By: Eleanor
Very happy with Nationwide
Nationwide covered exactly what they said they would, and very promptly. One HUGE benefit is the 24 helpline. I got a very nice person on the phone to guide me on what to do after my girl ate another dog's antibiotics. She was able to find the toxicity level (saved me a $69 call to Poison Control) and suggested I go to the Emergency Vet. That vet knew nothing about what to do and called in with my reference number and talked to the Nationwide Vet to find out how to handle this. What a wonderful benefit. Thank you!
Insurer: Nationwide
By: Cathryn
the best ever!!!!
i've had labrador retrievers for over 30 years but saw a well bred french bulldog pup, from kentucky, and without researching the breed, fell in love. done deal. then i did my research and got HEALTHY PAWS pet insurance. good thing too, because well bred and all, allergies galore. never had any experience with pet insurance, was advised by another frenchie owner and i have to say I COULD NOT BE HAPPIER or more satisfied with HEALTHY PAWS. eli, is getting weekly medicated baths, is wiped down with medicated wipes, whenever he goes out and comes back in. needless to say, he is one expensive dog!!!! HEALTHY PAWS has made it so i am able to take care of eli, the way he should be cared for, and that is a very expensive, (to say the least) project (besides all the work as each medicated bath is 30 minutes, 20 minutes for the shampoo to stay on (a different one for his face as well) and 10 minutes for a medicated rinse. every wednesday my husband and eli are in the shower and needless to say, frenchies are not water dogs like my lab. i must continue to praise HEALTHY PAWS-Every person i deal with, each and every time, are competent, pleasant, helpful and generally delightful. for anyone needing pet insurance please get HEALTHY PAWS-they are the best thing that ever happened to me, and eli!!!!!!
Insurer: Healthy Paws
By: betty
I appreciate how kind and helpful everyone has been thus far.
I appreciate how kind and helpful everyone has been thus far.
Insurer: Trupanion
By: Elisabeth
Feel confident in coverage and grateful for the policy in case of emergency.
I have yet to need to redeem my insurance, but I am confident in my insurance coverage and grateful for the policy in case of emergency. All interactions with customer service have been great, but the increasing cost is the only reason I would be hesitant to recommend, especially if it continues to increase in price.
Insurer: Trupanion
By: Katharine