Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Always awesome customer service!
Always awesome customer service! Love Trupanion and have been with them for many years!
Insurer: Trupanion
By: Natasha
Thank you!
Everyone I have ever spoken with at Trupanion have been extremely kind and helpful including Arianna! She was a jot to speak with. Thank you Arianna!! :)
Insurer: Trupanion
By: Z
Quick response
Other than the fact that you failed to change one of our policies since last June the response I received was an apology and immediate change to that dogs policy which will go into effect next month.
Insurer: Trupanion Canada
By: Catherine
Great service.
Great service. Jennifer was helpful and caring
Insurer: Trupanion Canada
By: Lygia
Alice was so quick at speaking to my situation friendly with a smile in her voice.
Alice was so quick at speaking to my situation, friendly with a smile in her voice. Felt like family.
Insurer: Trupanion Canada
By: Valerie
Issue with website
My problem is not with Bethany. My problem is with the new website you have. I have been using it for years. Now I can't. I got kicked out because it wouldn't except any of my passwords. That is very frustrating.
Insurer: Trupanion Canada
By: Cathy
We have no issues getting coverage.
She was very helpful and hopefully we will have no issues getting coverage.
Insurer: Trupanion Canada
By: Lurdes
Love that Trupanion takes my claim right at the vet office.
Love that Trupanion takes my claim right at the vet office. Though wish I knew why my premiums keep going up
Insurer: Trupanion Canada
By: Debra
I was amazed at how much time Carmen spent with me
I was amazed at how much time Carmen spent with me, explaining everything thoroughly. But even more important, was the obvious care and concern that I could feel from the way she spoke to me and how she wanted to assist me. She also spent time speaking with a person another department who was able to resolve the issue immediately. This person's name was Jasmine. I can honestly say that I have never spoken to a customer service representative who is better. She has a terrific representative of your company.
Insurer: Trupanion
By: Janet