Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very efficient and quick response
Handled my claims with efficiency and quick response time
Insurer: Embrace
By: diane
Peace of mind and such a quick reimbursement
I’ve been a Nationwide/VPI client for 13 years now. Recently I had use my insurance for more than routine visits and minor health issues. I’ve always been very impressed with the benefits; my second frenchie, Gabrielle recently required a surgery to stop her frequent bladder infections. I was reimbursed before her stitches were even out. I do a lot of research before I purchase many things and health insurance for my girls is no different. Nationwide offered me a plan that gave me peace of mind should a surgery ever be needed but also has a wellness rider that I included. I’ve called the vet hotline before, my service was excellent, every interaction I’ve had with this company has been top notch. I would highly recommend this company and regularly do to friends and associates.
Insurer: Nationwide
By: Emily
Simple fast and easy!!!!
We recently got a puppy and was unsure which insurance company to pick. A family member of mine told me all about Pets Best insurance and how simple and easy it is. They were right!!! We got the plan that covers everything because i wanted what was best for my new puppy. First trip to the vet was a success i filed my claim right on my phone and within a day i was emailed back and reimbursed that week!!! So fast and easy! Highly recommend!
Insurer: Pets Best
By: Jamielee
Friendly and helpful and quick follow up to solve the problem as promised
Friendly and helpful and quick follow up to solve the problem as promised
Insurer: Trupanion
By: Deanne
Great, efficient processing
Just really efficient and keeps you alerted to status by emails. Extremely pleased.
Insurer: Embrace
By: Susan
Trupanion provides peace of mind and positive interactions and my policy hasn't been can celled for overuse
Trupanion has surpassed my hopes, let alone expectations, in coverage, promptness of determining and compensating claims, and friendly helpful service. Kahlua has had several expensive medical treatments that I was able to provide for her only because of Trupanion. It is peace of mind knowing that all my medical decisions for my pet can be made based on her best interests, not my pocketbook.
Insurer: Trupanion
By: Jane
Great pet insurance
We have had a wonderful experience with Hartville pet insurance. After each claim they always call to check on Lulu and let me know the status of my claim. I highly recommend this company!
Insurer: Hartville
By: Elizabeth
Came in Handy.....Peace of Mind
After 8 years,Customer Service always Excellent,,,,,,My Dog hit by a car and had to stay in hospital for a week in Pittsburgh. Filing the claim was painless and easy and the check was processed quickly.
Insurer: ASPCA
By: Roger
Extremely happy!
I'm into my 2nd year with this insurance and have been extremely happy. I am happy how I can submit claims via email, get an EOB via email, get the notification that the funds are ready to accept etc. I love the ease of use and excellent, efficient and timely communication. Having a giant breed, any little issue can be expensive and this is certainly necessary .
Insurer: Nationwide
By: Lisa