Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Best Product EVER!
This is the first year that my employer has offered Pet Insurance. I am so happy that I enrolled my dog Josie in this insurance plan. She has used the insurance a few times, including wellness, and I have been so happy with the customer service and response time in paying her claims. I would absolutely recommend to anyone to purchase Pet Insurance for their fur baby!
Insurer: Nationwide
By: Suzann
Great company
I have been with Nationwide for most of my Josh's life.......they are a wonderful company that has helped me to give Josh the best of care as a young dog but mostly in his senior years. I would not own a dog without having Nationwide and I would not even consider looking for another company!!!
Insurer: Nationwide
By: diane
Wonderful
I called to ask a question, Amberlee was very pleasant and helpful, got me the info I asked for, quickly and efficiently.
Insurer: Nationwide
By: Sharon
Back to back surgeries fi
Highly recommend! My Lab was extremely sick and it was due to a stomach blockage (he ate a sock!). He needed immediate surgery! When they took x rays they found a dark spot on his rib. It was diagnosed as cancer! So my poor lab had to first have stomach surgery for blockage then 3 weeks later part of his rib removed for cancer. You can imagine the bills! I can't say enough about Healthy Paws insurance. They covered EVERYTHING in our plan with no questions asked. They refunded our money extremely quick and made it stress free. Amazing ! Highly recommended!!
Insurer: Healthy Paws
By: Frank
The Best Care
ASPCA has provided the most detailed and caring service as a pet insurer. The ease of submitting a claim through the app is fantastic with prompt servicing of all claims. We love when ASPCA calls to check on Sadie after claims are submitted as it truly does make us feel appreciated. The value is fantastic as well! Their staff gives 110% and truly makes me and my pet feel valued. Thank you for all that you do!
Insurer: ASPCA
By: Jessica
Customer service is always prompt and courteous
Embrace has always been our insurance provider and they’ve always been excellent in covering our beloved pup! Great customer service, great on line submission of documents and quick payment.
Insurer: Embrace
By: Susan
Awesome protection
We have Embrace insurance and Wellness coverage for both of our dachshunds. Their insurance is very affordable and easy to file a claim. The customer service is awesome. They let you know when a claim has been received and when it has been settled. The reps are very friendly and patient. The underwriters are very professional. We are so glad we switched two years ago. We would recommend Embrace to anyone looking for coverage for their pets.
Insurer: Embrace
By: William
Compassion
Very helpful and concerned. Went above and beyond to help us when found out the claim was about the death of our pet.
Insurer: Embrace
By: sandra
Simply Amazing!
I purchased insurance for Harley Quinn thinking it would help with first year preventive claims and she would be set for later years. To my great surprise she jumped off the couch and broke her leg at 14 weeks old! This was a very stressful and costly experience. The claim process and direct deposit of funds couldn't be any easier. Customer Service has been very helpful and eased all of my concerns. I am telling every one that has a pet about Nationwide!
Insurer: Nationwide
By: Wendi
Glad I have Embrace!!
I am so glad I have Embrace Pet Insurance. My dog, Josie, became ill very quickly and we performed tests and hospitalized her. Before this, I did not need to use her insurance. The claim was simple to fill out and reimbursement was prompt. Thank you, Embrace!!
Insurer: Embrace
By: Jennifer